FAQ

If you cannot find what you are looking for on this page, please have a look at the FAQ before contacting Support:

• Frequently Asked Questions

Windows

• Changing your password

• Display Language

• How to manage Action Center notifications

• Mapped Drives (Homedirectory at D-ITET and ETH/ID)

Email

• Email client configuration (Exchange server and Tardis), .PST and .OST storage location

Remote Access

• Remote Desktop Usage

Software-related

• Software Installation

• Flash Plugin or JavaScript is not installed and/or websites are not displayed properly

• Matlab runs slow when using X-win32 from Windows on Autlux

• Requesting of Elevated Privileges ("Local Admin Rights") - Duties and Implications

• Software bundles available

Data

Personal Data

You should save your personal data (created files) to a folder on the H: drive which is secured by a nightly backup. We can also restore data from a previous day if you delete something accidentally. For a reqeust, send an email to support@ee.ethz.ch

The W: drive contains application configuration files of your application. Do not delete these folders "to make space" or "clean up a bit".

public_html

By default, no access is possible to your data in your public_html which is the web root for your personal website on people.ee.ethz.ch/~<username>. If you want to make data accessible on people website you must change the permissions on the public_html directory.

1. Right click on the directory "public_html"
2. Open "Properties"
3. Open the "Security" tab
4. Click on button "Advanced"
5. Click on button "Change Permissions"

6. For all three permission entries (<username>, <username>-group and everyone):

   • Click on button "Edit"

   • Select "This folder, subfolders and files" next to "Apply To" (just for <username>-group: check the boxes for "Create files / write data" and "Create folders / append data")

   • Click on button "Ok"
7. Click on button "Apply" after step 6. is done for all three permission entries
8. Close all windows

Local Temporary Data

On every Windows host, there is a folder called C:\Scratch (the equivalent folder on a Linux box would be /scratch). We recommend to use this folder for processing large amounts of computing data. This will also result in a performance boost because you will not read and write data via the network.

Please be aware that C:\Scratch is not secured by a backup. If the harddisc crashes, your data will be lost.

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