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## page was renamed from Telefonie
#rev 2020-09-11 maegger
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= Overview =
Legitimated Users with access to the [[https://netcenter.ethz.ch|Netcenter]] '''AND''' the [[https://www.netcenter.ethz.ch/telkom-wizard|TelKom-Wizard]] can configure different aspects of a telephone:
 * Installing and Disassembling of Telephone lines
 * Move an existing Phone to another Room
 * Add an additional Phone Number for a specific person
 * Changing what is displayed as caller ID (e.g. the Surname, the Number, the Room etc.)
 of the device
 * Define what range the caller has (e.g. internal only, national calls only etc.)
/!\ If you do not have access to the netcenter but need some of the above adjustments, please contact your institutes secretary or your institute coordinator for these changes and updates. /!\

= Prerequisits =
 * You need an authorized account to access the [[https://netcenter.ethz.ch|Netcenter]] '''AND''' the [[https://www.netcenter.ethz.ch/telkom-wizard|TelKom-Wizard]]
 * To access the netcenter you need to be inside the ETH network. Either physically or by using [[https://sslvpn.ethz.ch|VPN]].
 * Depending on the adjustment you want to make you need some or all information below
  * The exact room the phone is (or should be) installed. For example {{{ETF/D/106}}}.
  * The UTP Number the phone is/should be installed. For example {{{UTP54091}}}.
  * The caller ID which should be used. For example {{{SURNAME}}} or the Room (e.g. {{{ETF/D/106}}}).
  * The calling-range ({{{internal only}}}, {{{national}}} (CH, D, FR, IT, A, GB, USA, Canada), {{{international}}} (Subject to approval))

= The Telephone Wizard =
The Telephone Wizard is (even if only available in German) self explaining and easy to understand because it was designed as a guided wizard. Therefore we only show a brief overview.
== Starting the Wizard ==
When you [[https://www.netcenter.ethz.ch/telkom-wizard|connect to the wizard]] you should see the screen below.<<BR>>
{{attachment:telkom01.png||width=640}}

 1. Is the default selected overview window which shows any current open tasks.
 1. Can be used to create a new order.
 1. These buttons can be used to overview your orders only or the order of your {{{NetSup}}} Group.
 1. Here you would see all open order (None in this screenshot).
== Placing a new order ==
When you click the {{{+ Neuer Auftrag}}} Button you will be first asked if you need a confirmation email and then you can click the {{{+ Neuer Job}}} Button to create the new request. The following Options are available:<<BR>>


== important information ==
 * Please contact your Instituts secretary or Instituts coordinator for changes, updates and entries.
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 . * Make sure Adobe Flash Plugin 10 or higher is installed.  . * Make sure Adobe Flash Plugin 10 or higher is installed. If not installed, the webpage will not display properly or your browser will crash.
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== Filling Out A Request == == Filling Out A Telephone Request ==
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Open the [[https://www.komcenter.ethz.ch/telkom|Telkom]] website. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it [[https://password.ethz.ch|here]]
==== Direct ====

Open the [[https://www.netcenter.ethz.ch/telkom-wizard|Telkom]] website to open the telephone request page directly. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it [[https://password.ethz.ch|here]]
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After a successful logon, you will see a split screen: On the left, you can see your existing requests and their status. On the right, you can create new requests. ----

==== Via Netcenter ====

Open the [[https://www.netcenter.ethz.ch/|Netcenter]] website. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it [[https://password.ethz.ch|here]]

{{attachment:directlogin.png}}

Afterwards, follow the outlined steps 1), 2) and 3) as outlined in the screenshot below:

{{attachment:directaccessfordummies.png}}

'''Warning:''' Please do not change anything in the tab "bIP 0.08" and in "Services" -> "Telefon" -> "Initiale ISG Zuord" unless you know what you are doing

=== Request Overview ===

You see a split screen: On the left, you can see your existing requests and their status. On the right, you can create new requests.

{{attachment:fullscreenenhanced.png}}
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Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telefon Line) or "Umzug erfassen" (Move An Existing Phone Connection). When saved, this will create a new ID in the lower part of the tool's window. Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telephone Line) or "Umzug erfassen" (Move An Existing Phone Connection). When saved, this will create a new ID in the lower part of the tool's window.
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==== "Neuanschluss erfassen" (Install New Telefon Line) ==== ----

==== "Neuanschluss erfassen" (Install New Telephone Line) ====
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||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected ||<style="text-align: center;" |11> {{attachment:newconnection.png}} ||not required ||<style="text-align: center;" |11> {{attachment:newconnection2.png}} || ||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG ||<style="text-align: center;" |11> {{attachment:newconnection.png}} ||not required ||<style="text-align: center;" |11> {{attachment:newconnection2.png}} ||
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||ISG - select the local Information Support Group. At D-ITET, this is ee-isg ||See left column || ||ISG - this is '''NOT''' your local Information Support Group but the group responsible for your telephones. Most people will only have one entry in the dropdown list. Otherwise select ee-ibv-org or call us||See left column ||
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||Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle ||See left column || ||Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle, value between 1 and 99 ||See left column ||
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In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}

----
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||Rufnummer (Calling Number) - enter the phone number to be moved e.g. 29876 via the looking glass ||<style="text-align: center;" |11> {{attachment:umzug.png}} || ||Rufnummer (Calling Number) - enter the phone number to be moved e.g. 29876 via the looking glass ||<style="text-align: center;" |12> {{attachment:umzug.png}} ||
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||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected || ||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG ||
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=== Edit An Existing Request === In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}

=== Edit An Existing Telephone Request ===
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In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}
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----
[[CategoryTEL]]

Contents

  1. Overview
  2. Prerequisits
  3. The Telephone Wizard
    1. Starting the Wizard
    2. Placing a new order
    3. important information
    4. Prerequisite
    5. Filling Out A Telephone Request
      1. Logon
        1. Direct
        2. Via Netcenter
      2. Request Overview
      3. Create New Request
        1. "Neuanschluss erfassen" (Install New Telephone Line)
        2. "Umzug erfassen" (Move An Existing Phone Connection)
      4. Edit An Existing Telephone Request
    6. Logout

Overview

Legitimated Users with access to the Netcenter AND the TelKom-Wizard can configure different aspects of a telephone:

  • Installing and Disassembling of Telephone lines
  • Move an existing Phone to another Room
  • Add an additional Phone Number for a specific person
  • Changing what is displayed as caller ID (e.g. the Surname, the Number, the Room etc.) of the device
  • Define what range the caller has (e.g. internal only, national calls only etc.)

/!\ If you do not have access to the netcenter but need some of the above adjustments, please contact your institutes secretary or your institute coordinator for these changes and updates. /!\

Prerequisits

  • You need an authorized account to access the Netcenter AND the TelKom-Wizard

  • To access the netcenter you need to be inside the ETH network. Either physically or by using VPN.

  • Depending on the adjustment you want to make you need some or all information below

    • The exact room the phone is (or should be) installed. For example ETF/D/106.

    • The UTP Number the phone is/should be installed. For example UTP54091.

    • The caller ID which should be used. For example SURNAME or the Room (e.g. ETF/D/106).

    • The calling-range (internal only, national (CH, D, FR, IT, A, GB, USA, Canada), international (Subject to approval))

The Telephone Wizard

The Telephone Wizard is (even if only available in German) self explaining and easy to understand because it was designed as a guided wizard. Therefore we only show a brief overview.

Starting the Wizard

When you connect to the wizard you should see the screen below.
telkom01.png

  1. Is the default selected overview window which shows any current open tasks.
  2. Can be used to create a new order.

  3. These buttons can be used to overview your orders only or the order of your NetSup Group.

  4. Here you would see all open order (None in this screenshot).

Placing a new order

When you click the + Neuer Auftrag Button you will be first asked if you need a confirmation email and then you can click the + Neuer Job Button to create the new request. The following Options are available:

important information

  • Please contact your Instituts secretary or Instituts coordinator for changes, updates and entries.

Prerequisite

  • * Make sure Adobe Flash Plugin 10 or higher is installed. If not installed, the webpage will not display properly or your browser will crash.
  • * Make sure you know the room number, Kostenstelle (cost center) and UTP numbers (if applicable) before you start filling out the form

Filling Out A Telephone Request

Logon

Direct

Open the Telkom website to open the telephone request page directly. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it here

Via Netcenter

Open the Netcenter website. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it here

Afterwards, follow the outlined steps 1), 2) and 3) as outlined in the screenshot below:

Warning: Please do not change anything in the tab "bIP 0.08" and in "Services" -> "Telefon" -> "Initiale ISG Zuord" unless you know what you are doing

Request Overview

You see a split screen: On the left, you can see your existing requests and their status. On the right, you can create new requests.

Create New Request

If you want to create a new request, fill in the Fälligkeitsdatum (Due Date) and a Bemerkung (Comment). The Fälligkeitsdatum (Due Date) is by default ten days in the future. Telkom needs that much time. Please do not call ISG about moving this date, we cannot speed up the requests.

Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telephone Line) or "Umzug erfassen" (Move An Existing Phone Connection). When saved, this will create a new ID in the lower part of the tool's window.

Please read on for a detailed explanation of those two options.

"Neuanschluss erfassen" (Install New Telephone Line)

You can choose between "Endanschluss wählen" (Choose Endpoint) or "Nur Standort wählen" (Choose Location Only). In both cases, the mandatory information to be provided are highlighted with a red *

Whenever there is a , a search form will open where you can find the information you must enter.

Dont' forget to save the request by clicking on

Endanschluss (Choose Endpoint)

Standort (Choose Location Only)

Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG

not required

Splitter - needed if several phones are to be connected to one UTP outlet

not required

Standort (Location) - e.g. ETL/F/26

See left column

Apparatetyp (Device Type) - select from the list

See left column

ISG - this is NOT your local Information Support Group but the group responsible for your telephones. Most people will only have one entry in the dropdown list. Otherwise select ee-ibv-org or call us

See left column

Kostenstelle (Cost Center) - you can search by Leitzahl or Professor

See left column

2. Kostenstelle - see above

See left column

Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle, value between 1 and 99

See left column

Berechtigung - Permission to dial ETH-internal numbers, national or internation numbers

See left column

Personen - Phone numbers can be mapped to persons or organisation or rooms. Click on "Persönlich" (Personal) and the looking glass to select/find a natural person

See left column

Bemerkung - enter additional info here

See left column

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

"Umzug erfassen" (Move An Existing Phone Connection)

Umzug (Move)

Rufnummer (Calling Number) - enter the phone number to be moved e.g. 29876 via the looking glass

Endanschluss wählen (Final Connection Point) - choose this if you know the exact office number and UTP number

Nur Standort wählen (Choose Location Only) - choose this if you are missing some location info

Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG

Splitter - needed if several phones are to be connected to one UTP outlet

Standort (Location) - e.g. ETL/F/26

Apparatetyp (Device Type) - select from the list

Kostenstelle (Cost Center) - you search by Leitzahl or Professor

2. Kostenstelle - see above

Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle

Personen (Persons) - Click on the looking glass to select a natural person

Bemerkung - enter additional info here

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

Edit An Existing Telephone Request

After logging in, you should see a list similar to the screenshot below:

To edit a request:

  • * 1) select a row from the upper part of the window (Auftrags-ID)
  • * 2) select an ID from the lower part of the window and
  • * 3) click on Bearbeiten (Edit)

The selected ID should in the right part of the screen. If not

  • * 4) try clicking where 4) is on the screenshot to make sure the editor window is not minimized

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

Logout

Logout is available in the top right corner. Don't just close the browser - always log out!

CategoryTEL

TelephoneServices (last edited 2022-08-23 12:28:40 by hgiger)