Diff for "TelephoneServices" - D-ITET Computing

Differences between revisions 38 and 63 (spanning 25 versions)

Contents

Prerequisite
Filling Out A Telephone Request
Logout

Prerequisite

* Make sure Adobe Flash Plugin 10 or higher is installed. If not installed, the webpage will not display properly or your browser will crash.
* Make sure you know the room number, Kostenstelle (cost center) and UTP numbers (if applicable) before you start filling out the form

Filling Out A Telephone Request

Logon

Direct

Open the Telkom website to open the telephone request page directly. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it here

Via Komcenter

Open the Komcenter website. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it here

Afterwards, follow the outlined steps 1), 2) and 3) as outlined in the screenshot below:

Warning: Please do not change anything in the tab "bIP 0.08" and in "Services" -> "Telefon" -> "Initiale ISG Zuord" unless you know what you are doing

Request Overview

You see a split screen: On the left, you can see your existing requests and their status. On the right, you can create new requests.

Create New Request

If you want to create a new request, fill in the Fälligkeitsdatum (Due Date) and a Bemerkung (Comment). The Fälligkeitsdatum (Due Date) is by default ten days in the future. Telkom needs that much time. Please do not call ISG about moving this date, we cannot speed up the requests.

Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telefon Line) or "Umzug erfassen" (Move An Existing Phone Connection). When saved, this will create a new ID in the lower part of the tool's window.

Please read on for a detailed explanation of those two options.

"Neuanschluss erfassen" (Install New Telefon Line)

You can choose between "Endanschluss wählen" (Choose Endpoint) or "Nur Standort wählen" (Choose Location Only). In both cases, the mandatory information to be provided are highlighted with a red *

Whenever there is a , a search form will open where you can find the information you must enter.

Dont' forget to save the request by clicking on

Endanschluss (Choose Endpoint)		Standort (Choose Location Only)
Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG		not required
Splitter - needed if several phones are to be connected to one UTP outlet		not required
Standort (Location) - e.g. ETL/F/26		See left column
Apparatetyp (Device Type) - select from the list		See left column
ISG - this is NOT your local Information Support Group but the group responsible for your telephones. Most people will only have one entry in the dropdown list. Otherwise select ee-ibv-org or call us		See left column
Kostenstelle (Cost Center) - you can search by Leitzahl or Professor		See left column
2. Kostenstelle - see above		See left column
Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle, value between 1 and 99		See left column
Berechtigung - Permission to dial ETH-internal numbers, national or internation numbers		See left column
Personen - Phone numbers can be mapped to persons or organisation or rooms. Click on "Persönlich" (Personal) and the looking glass to select/find a natural person		See left column
Bemerkung - enter additional info here		See left column

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

"Umzug erfassen" (Move An Existing Phone Connection)

Umzug (Move)
Rufnummer (Calling Number) - enter the phone number to be moved e.g. 29876 via the looking glass
Endanschluss wählen (Final Connection Point) - choose this if you know the exact office number and UTP number
Nur Standort wählen (Choose Location Only) - choose this if you are missing some location info
Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG
Splitter - needed if several phones are to be connected to one UTP outlet
Standort (Location) - e.g. ETL/F/26
Apparatetyp (Device Type) - select from the list
Kostenstelle (Cost Center) - you search by Leitzahl or Professor
2. Kostenstelle - see above
Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle
Personen (Persons) - Click on the looking glass to select a natural person
Bemerkung - enter additional info here

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

Edit An Existing Telephone Request

After logging in, you should see a list similar to the screenshot below:

To edit a request:

* 1) select a row from the upper part of the window (Auftrags-ID)
* 2) select an ID from the lower part of the window and
* 3) click on Bearbeiten (Edit)

The selected ID should in the right part of the screen. If not

* 4) try clicking where 4) is on the screenshot to make sure the editor window is not minimized

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

Logout

Logout is available in the top right corner. Don't just close the browser - always log out!

-  ⇤ ← Revision 38 as of 2010-01-22 11:24:24 → 
  Size: 3085
  Editor: cresnik
  Comment:
+   ← Revision 63 as of 2010-01-26 11:07:06 → ⇥
  Size: 6503
  Editor: cresnik
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
 Line 4:
- . * Make sure Adobe Flash Plugin 10 or higher is installed.
+ . * Make sure Adobe Flash Plugin 10 or higher is installed. If not installed, the webpage will not display properly or your browser will crash.
 Line 7:
-== Filling Out A Request ==
+== Filling Out A Telephone Request ==
 Line 9:
-Open the [[https://www.komcenter.ethz.ch/telkom|Telkom]] website. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it [[https://password.ethz.ch|here]]
+==== Direct ====

Open the [[https://www.komcenter.ethz.ch/telkom|Telkom]] website to open the telephone request page directly. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it [[https://password.ethz.ch|here]]
-Line 13:
+Line 16:
-After a successful logon, you will see a split screen: On the left, you can see your existing requests and their status. On the right, you can create new requests.
+==== Via Komcenter ====

Open the [[https://www.komcenter.ethz.ch/|Komcenter]] website. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it [[https://password.ethz.ch|here]]

{{attachment:directlogin.png}}

Afterwards, follow the outlined steps 1), 2) and 3) as outlined in the screenshot below:

{{attachment:directaccessfordummies.png}}

'''Warning:''' Please do not change anything in the tab "bIP 0.08" and in "Services" -> "Telefon" -> "Initiale ISG Zuord" unless you know what you are doing

=== Request Overview ===

You see a split screen: On the left, you can see your existing requests and their status. On the right, you can create new requests.

{{attachment:fullscreenenhanced.png}}
-Line 17:
+Line 36:
-Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telefon Line) or "Umzug erfassen" (Move An Existing Phone Connection).
-Line 20:
+Line 38:
+Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telefon Line) or "Umzug erfassen" (Move An Existing Phone Connection). When saved, this will create a new ID in the lower part of the tool's window.
-Line 27:
+Line 47:
-||||'''Endanschluss '''(Choose Endpoint) ||||'''Standort '''(Choose Location Only)'''''' ||
|| Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected ||<style="text-align: center;" |11> {{attachment:newconnection.png}} || ||<style="text-align: center;" |11> {{attachment:newconnection2.png}} ||
|| Splitter - needed if several phones are to be connected to one UTP outlet|| ||
|| Standort (Location) - e.g. ETL/F/26 ||See left column ||
|| Apparatetyp - select from the list || See left column ||
|| ISG - select the local Information Support Group. At D-ITET, this is ee-isg || See left column ||
|| Kostenstelle - you search by Leitzahl or Professor || See left column ||
|| 2. Kostenstelle - see above || See left column ||
|| Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle || See left column ||
|| Berechtigung - Permission to dial ETH-internal numbers, national or internation numbers || See left column ||
|| Personen - Phone numbers can be mapped to persons or organisation or rooms. Click on "Persönlich" (Personal) to select a natural person || See left column ||
|| Bemerkung - enter additional info here || See left column ||
+Dont' forget to save the request by clicking on {{attachment:save.png}}
||||<style="text-align: center;">'''Endanschluss '''(Choose Endpoint) ||||<style="text-align: center;">'''Standort '''(Choose Location Only) ||
||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG ||<style="text-align: center;" |11> {{attachment:newconnection.png}} ||not required ||<style="text-align: center;" |11> {{attachment:newconnection2.png}} ||
||Splitter - needed if several phones are to be connected to one UTP outlet ||not required ||
||Standort (Location) - e.g. ETL/F/26 ||See left column ||
||Apparatetyp (Device Type) - select from the list ||See left column ||
||ISG - this is '''NOT''' your local Information Support Group but the group responsible for your telephones. Most people will only have one entry in the dropdown list. Otherwise select ee-ibv-org or call us||See left column ||
||Kostenstelle (Cost Center) - you can search by Leitzahl or Professor ||See left column ||
||2. Kostenstelle - see above ||See left column ||
||Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle, value between 1 and 99 ||See left column ||
||Berechtigung - Permission to dial ETH-internal numbers, national or internation numbers ||See left column ||
||Personen - Phone numbers can be mapped to persons or organisation or rooms. Click on "Persönlich" (Personal) and the looking glass to select/find a natural person ||See left column ||
||Bemerkung - enter additional info here ||See left column ||

Dont' forget to save the request by clicking on {{attachment:save.png}}

In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}
-Line 41:
+Line 67:
+||<-2:>'''Umzug''' (Move) ||
||Rufnummer (Calling Number) - enter the phone number to be moved e.g. 29876 via the looking glass ||<style="text-align: center;" |12> {{attachment:umzug.png}} ||
||Endanschluss wählen (Final Connection Point) - choose this if you know the exact office number and UTP number ||
||Nur Standort wählen (Choose Location Only) - choose this if you are missing some location info ||
||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG ||
||Splitter - needed if several phones are to be connected to one UTP outlet ||
||Standort (Location) - e.g. ETL/F/26 ||
||Apparatetyp (Device Type) - select from the list ||
||Kostenstelle (Cost Center) - you search by Leitzahl or Professor ||
||2. Kostenstelle - see above ||
||Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle ||
||Personen (Persons) - Click on the looking glass to select a natural person ||
||Bemerkung - enter additional info here ||

Dont' forget to save the request by clicking on {{attachment:save.png}}

In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}

=== Edit An Existing Telephone Request ===

After logging in, you should see a list similar to the screenshot below:

{{attachment:edit.png}}

To edit a request:
 . * 1) select a row from the upper part of the window (Auftrags-ID)
 . * 2) select an ID from the lower part of the window and
 . * 3) click on Bearbeiten (Edit)

The selected ID should in the right part of the screen. If not
 . * 4) try clicking where 4) is on the screenshot to make sure the editor window is not minimized

Dont' forget to save the request by clicking on {{attachment:save.png}}

In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}

== Logout ==

Logout is available in the top right corner. Don't just close the browser - always log out!

Wiki

Page

Prerequisite

Filling Out A Telephone Request

Logon

Direct

Via Komcenter

Request Overview

Create New Request

"Neuanschluss erfassen" (Install New Telefon Line)

"Umzug erfassen" (Move An Existing Phone Connection)

Edit An Existing Telephone Request

Logout