Differences between revisions 3 and 58 (spanning 55 versions)
⇤ ← Revision 3 as of 2010-01-22 07:42:56 →
Size: 472
Editor: cresnik
Comment:
← Revision 58 as of 2010-01-26 07:35:48 → ⇥
Size: 5662
Editor: cresnik
Comment:
Deletions are marked like this. Additions are marked like this.
Line 1: Line 1:
<<TableOfContents(3)>> <<TableOfContents(4)>>
Line 4: Line 4:
 . * Make sure Adobe Flash Plugin 10 or higher is installed. If not installed, the webpage will not display properly or your browser will crash.
 . * Make sure you know the room number, Kostenstelle (cost center) and UTP numbers (if applicable) before you start filling out the form
Line 5: Line 7:
 . * Make sure Adobe Flash Plugin 10 or higher is installed.
 . * Know the room number and UTP numbers before you start filling out a form

== Filling Out A Form ==
 == Filling Out A Request ==
Line 11: Line 9:
Line 14: Line 11:
[[attachment:logon.png]] {{attachment:logon.png}}

After a successful logon, you will see a split screen: On the left, you can see your existing requests and their status. On the right, you can create new requests.

{{attachment:fullscreenenhanced.png}}

=== Create New Request ===
If you want to create a new request, fill in the Fälligkeitsdatum (Due Date) and a Bemerkung (Comment). The Fälligkeitsdatum (Due Date) is by default ten days in the future. Telkom needs that much time. Please do not call ISG about moving this date, we cannot speed up the requests.

{{attachment:newrequest.png}}

Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telefon Line) or "Umzug erfassen" (Move An Existing Phone Connection). When saved, this will create a new ID in the lower part of the tool's window.

Please read on for a detailed explanation of those two options.

==== "Neuanschluss erfassen" (Install New Telefon Line) ====
You can choose between "Endanschluss wählen" (Choose Endpoint) or "Nur Standort wählen" (Choose Location Only). In both cases, the mandatory information to be provided are highlighted with a red '''*'''

Whenever there is a {{attachment:lookingglass.png}} , a search form will open where you can find the information you must enter.

Dont' forget to save the request by clicking on {{attachment:save.png}}
||||<style="text-align: center;">'''Endanschluss '''(Choose Endpoint) ||||<style="text-align: center;">'''Standort '''(Choose Location Only) ||
||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected ||<style="text-align: center;" |11> {{attachment:newconnection.png}} ||not required ||<style="text-align: center;" |11> {{attachment:newconnection2.png}} ||
||Splitter - needed if several phones are to be connected to one UTP outlet ||not required ||
||Standort (Location) - e.g. ETL/F/26 ||See left column ||
||Apparatetyp (Device Type) - select from the list ||See left column ||
||ISG - select the local Information Support Group. At D-ITET, this is ee-isg ||See left column ||
||Kostenstelle (Cost Center) - you can search by Leitzahl or Professor ||See left column ||
||2. Kostenstelle - see above ||See left column ||
||Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle, value between 1 and 99 ||See left column ||
||Berechtigung - Permission to dial ETH-internal numbers, national or internation numbers ||See left column ||
||Personen - Phone numbers can be mapped to persons or organisation or rooms. Click on "Persönlich" (Personal) and the looking glass to select/find a natural person ||See left column ||
||Bemerkung - enter additional info here ||See left column ||

Dont' forget to save the request by clicking on {{attachment:save.png}}

In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}

==== "Umzug erfassen" (Move An Existing Phone Connection) ====
||<-2:>'''Umzug''' (Move) ||
||Rufnummer (Calling Number) - enter the phone number to be moved e.g. 29876 via the looking glass ||<style="text-align: center;" |12> {{attachment:umzug.png}} ||
||Endanschluss wählen (Final Connection Point) - choose this if you know the exact office number and UTP number ||
||Nur Standort wählen (Choose Location Only) - choose this if you are missing some location info ||
||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected ||
||Splitter - needed if several phones are to be connected to one UTP outlet ||
||Standort (Location) - e.g. ETL/F/26 ||
||Apparatetyp (Device Type) - select from the list ||
||Kostenstelle (Cost Center) - you search by Leitzahl or Professor ||
||2. Kostenstelle - see above ||
||Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle ||
||Personen (Persons) - Click on the looking glass to select a natural person ||
||Bemerkung - enter additional info here ||

Dont' forget to save the request by clicking on {{attachment:save.png}}

In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}

=== Edit An Existing Request ===

After logging in, you should see a list similar to the screenshot below:

{{attachment:edit.png}}

To edit a request:
 . * 1) select a row from the upper part of the window (Auftrags-ID)
 . * 2) select an ID from the lower part of the window and
 . * 3) click on Bearbeiten (Edit)

The selected ID should in the right part of the screen. If not
 . * 4) try clicking where 4) is on the screenshot to make sure the editor window is not minimized

Dont' forget to save the request by clicking on {{attachment:save.png}}

In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}

== Logout ==

Logout is available in the top right corner. Don't just close the browser - always log out!

Contents

  1. Prerequisite
  2. Filling Out A Request
    1. Logon
    2. Create New Request
      1. "Neuanschluss erfassen" (Install New Telefon Line)
      2. "Umzug erfassen" (Move An Existing Phone Connection)
    3. Edit An Existing Request
  3. Logout

Prerequisite

  • * Make sure Adobe Flash Plugin 10 or higher is installed. If not installed, the webpage will not display properly or your browser will crash.
  • * Make sure you know the room number, Kostenstelle (cost center) and UTP numbers (if applicable) before you start filling out the form

Filling Out A Request

Logon

Open the Telkom website. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it here

After a successful logon, you will see a split screen: On the left, you can see your existing requests and their status. On the right, you can create new requests.

Create New Request

If you want to create a new request, fill in the Fälligkeitsdatum (Due Date) and a Bemerkung (Comment). The Fälligkeitsdatum (Due Date) is by default ten days in the future. Telkom needs that much time. Please do not call ISG about moving this date, we cannot speed up the requests.

Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telefon Line) or "Umzug erfassen" (Move An Existing Phone Connection). When saved, this will create a new ID in the lower part of the tool's window.

Please read on for a detailed explanation of those two options.

"Neuanschluss erfassen" (Install New Telefon Line)

You can choose between "Endanschluss wählen" (Choose Endpoint) or "Nur Standort wählen" (Choose Location Only). In both cases, the mandatory information to be provided are highlighted with a red *

Whenever there is a , a search form will open where you can find the information you must enter.

Dont' forget to save the request by clicking on

Endanschluss (Choose Endpoint)

Standort (Choose Location Only)

Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected

not required

Splitter - needed if several phones are to be connected to one UTP outlet

not required

Standort (Location) - e.g. ETL/F/26

See left column

Apparatetyp (Device Type) - select from the list

See left column

ISG - select the local Information Support Group. At D-ITET, this is ee-isg

See left column

Kostenstelle (Cost Center) - you can search by Leitzahl or Professor

See left column

2. Kostenstelle - see above

See left column

Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle, value between 1 and 99

See left column

Berechtigung - Permission to dial ETH-internal numbers, national or internation numbers

See left column

Personen - Phone numbers can be mapped to persons or organisation or rooms. Click on "Persönlich" (Personal) and the looking glass to select/find a natural person

See left column

Bemerkung - enter additional info here

See left column

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

"Umzug erfassen" (Move An Existing Phone Connection)

Umzug (Move)

Rufnummer (Calling Number) - enter the phone number to be moved e.g. 29876 via the looking glass

Endanschluss wählen (Final Connection Point) - choose this if you know the exact office number and UTP number

Nur Standort wählen (Choose Location Only) - choose this if you are missing some location info

Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected

Splitter - needed if several phones are to be connected to one UTP outlet

Standort (Location) - e.g. ETL/F/26

Apparatetyp (Device Type) - select from the list

Kostenstelle (Cost Center) - you search by Leitzahl or Professor

2. Kostenstelle - see above

Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle

Personen (Persons) - Click on the looking glass to select a natural person

Bemerkung - enter additional info here

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

Edit An Existing Request

After logging in, you should see a list similar to the screenshot below:

To edit a request:

  • * 1) select a row from the upper part of the window (Auftrags-ID)
  • * 2) select an ID from the lower part of the window and
  • * 3) click on Bearbeiten (Edit)

The selected ID should in the right part of the screen. If not

  • * 4) try clicking where 4) is on the screenshot to make sure the editor window is not minimized

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

Logout

Logout is available in the top right corner. Don't just close the browser - always log out!

TelephoneServices (last edited 2022-08-23 12:28:40 by hgiger)