Diff for "TelephoneServices" - D-ITET Computing

Differences between revisions 22 and 52 (spanning 30 versions)

Contents

Prerequisite
Filling Out A Request
Logout

Prerequisite

* Make sure Adobe Flash Plugin 10 or higher is installed.
* Make sure you know the room number, Kostenstelle (cost center) and UTP numbers (if applicable) before you start filling out the form

Filling Out A Request

Logon

Open the Telkom website. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it here

After a successful logon, you will see a split screen: On the left, you can see your existing requests and their status. On the right, you can create new requests.

Create New Request

If you want to create a new request, fill in the Fälligkeitsdatum (Due Date) and a Bemerkung (Comment). The Fälligkeitsdatum (Due Date) is by default ten days in the future. Telkom needs that much time. Please do not call ISG about moving this date, we cannot speed up the requests.

Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telefon Line) or "Umzug erfassen" (Move An Existing Phone Connection). When saved, this will create a new ID in the lower part of the tool's window.

Please read on for a detailed explanation of those two options.

"Neuanschluss erfassen" (Install New Telefon Line)

You can choose between "Endanschluss wählen" (Choose Endpoint) or "Nur Standort wählen" (Choose Location Only). In both cases, the mandatory information to be provided are highlighted with a red *

Whenever there is a , a search form will open where you can find the information you must enter.

Dont' forget to save the request by clicking on

Endanschluss (Choose Endpoint)		Standort (Choose Location Only)
Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected		not required
Splitter - needed if several phones are to be connected to one UTP outlet		not required
Standort (Location) - e.g. ETL/F/26		See left column
Apparatetyp (Device Type) - select from the list		See left column
ISG - select the local Information Support Group. At D-ITET, this is ee-isg		See left column
Kostenstelle (Cost Center) - you can search by Leitzahl or Professor		See left column
2. Kostenstelle - see above		See left column
Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle, value between 1 and 99		See left column
Berechtigung - Permission to dial ETH-internal numbers, national or internation numbers		See left column
Personen - Phone numbers can be mapped to persons or organisation or rooms. Click on "Persönlich" (Personal) and the looking glass to select/find a natural person		See left column
Bemerkung - enter additional info here		See left column

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on attachment:confirm.png

"Umzug erfassen" (Move An Existing Phone Connection)

Umzug (Move)
Rufnummer (Calling Number) - enter the phone number to be moved e.g. 29876 via the looking glass
Endanschluss wählen (Final Connection Point) - choose this if you know the exact office number and UTP number
Nur Standort wählen (Choose Location Only) - choose this if you are missing some location info
Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected
Splitter - needed if several phones are to be connected to one UTP outlet
Standort (Location) - e.g. ETL/F/26
Apparatetyp (Device Type) - select from the list
Kostenstelle (Cost Center) - you search by Leitzahl or Professor
2. Kostenstelle - see above
Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle
Personen (Persons) - Click on the looking glass to select a natural person
Bemerkung - enter additional info here

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on attachment:confirm.png

Edit An Existing Request

After logging in, you should see a list similar to the screenshot below:

To edit a request:

* 1) select a row from the upper part of the window (Auftrags-ID)
* 2) select an ID from the lower part of the window and
* 3) click on Bearbeiten (Edit)

The selected ID should in the right part of the screen. If not

* 4) try clicking where 4) is on the screenshot to make sure the editor window is not minimized

Dont' forget to save the request by clicking on

Logout

Logout is available in the top right corner. Don't just close the browser - always log out!

-  ⇤ ← Revision 22 as of 2010-01-22 09:44:53 → 
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  Editor: cresnik
  Comment:
+   ← Revision 52 as of 2010-01-22 14:27:34 → ⇥
  Size: 5434
  Editor: cresnik
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
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+<<TableOfContents(4)>>
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- . * Know the room number and UTP numbers before you start filling out a form
+ . * Make sure you know the room number, Kostenstelle (cost center) and UTP numbers (if applicable) before you start filling out the form
-Line 9:
+Line 8:
-Line 11:
+Line 9:
-Line 19:
+Line 16:
-If you want to create a new request, fill in the Fälligkeitsdatum (Due Date) and select one of the options "Neuanschluss erfassen" (Install New Telefon Line) or "Umzug erfassen" (Move An Existing Phone Connection).

The Fälligkeitsdatum (Due Date) is by default ten days in the future. Telkom needs that much time. Please do not call ISG about moving this date, we cannot influence that.
+If you want to create a new request, fill in the Fälligkeitsdatum (Due Date) and a Bemerkung (Comment). The Fälligkeitsdatum (Due Date) is by default ten days in the future. Telkom needs that much time. Please do not call ISG about moving this date, we cannot speed up the requests.
-Line 25:
+Line 19:
+Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telefon Line) or "Umzug erfassen" (Move An Existing Phone Connection). When saved, this will create a new ID in the lower part of the tool's window.
-Line 29:
+Line 25:
+You can choose between "Endanschluss wählen" (Choose Endpoint) or "Nur Standort wählen" (Choose Location Only). In both cases, the mandatory information to be provided are highlighted with a red '''*'''
-Line 30:
+Line 27:
-You can choose between "Endanschluss wählen" (Choose Endpoint) or "Nur Standort wählen" (Only Choose Location). In both cases, the mandatory information to be provided are highlighted with a red '''*'''
+Whenever there is a {{attachment:lookingglass.png}} , a search form will open where you can find the information you must enter.
-Line 32:
+Line 29:
-Whenever there is a {{attachment:lookingglass.png}}, a search form will help you find the information you must enter.
+Dont' forget to save the request by clicking on {{attachment:save.png}}
||||<style="text-align: center;">'''Endanschluss '''(Choose Endpoint) ||||<style="text-align: center;">'''Standort '''(Choose Location Only) ||
||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected ||<style="text-align: center;" |11> {{attachment:newconnection.png}} ||not required ||<style="text-align: center;" |11> {{attachment:newconnection2.png}} ||
||Splitter - needed if several phones are to be connected to one UTP outlet ||not required ||
||Standort (Location) - e.g. ETL/F/26 ||See left column ||
||Apparatetyp (Device Type) - select from the list ||See left column ||
||ISG - select the local Information Support Group. At D-ITET, this is ee-isg ||See left column ||
||Kostenstelle (Cost Center) - you can search by Leitzahl or Professor ||See left column ||
||2. Kostenstelle - see above ||See left column ||
||Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle, value between 1 and 99 ||See left column ||
||Berechtigung - Permission to dial ETH-internal numbers, national or internation numbers ||See left column ||
||Personen - Phone numbers can be mapped to persons or organisation or rooms. Click on "Persönlich" (Personal) and the looking glass to select/find a natural person ||See left column ||
||Bemerkung - enter additional info here ||See left column ||
-Line 34:
+Line 43:
-||<-2><style="text-align: center;">Endanschluss ||<-2><style="text-align: center;">Standort||
|| text1 ||<|5>{{attachment:newconnection.png}}|| text2 ||<|5>{{attachment:newconnection2.png}}||
|| text1 || text2 ||
|| text1 || text2 ||
|| text1 || text2 ||
|| text1 || text2 ||
+Dont' forget to save the request by clicking on {{attachment:save.png}}

In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{{attachment:confirm.png}}}
-Line 42:
+Line 48:
+||<-2:>'''Umzug''' (Move) ||
||Rufnummer (Calling Number) - enter the phone number to be moved e.g. 29876 via the looking glass ||<style="text-align: center;" |11> {{attachment:umzug.png}} ||
||Endanschluss wählen (Final Connection Point) - choose this if you know the exact office number and UTP number ||
||Nur Standort wählen (Choose Location Only) - choose this if you are missing some location info ||
||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected ||
||Splitter - needed if several phones are to be connected to one UTP outlet ||
||Standort (Location) - e.g. ETL/F/26 ||
||Apparatetyp (Device Type) - select from the list ||
||Kostenstelle (Cost Center) - you search by Leitzahl or Professor ||
||2. Kostenstelle - see above ||
||Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle ||
||Personen (Persons) - Click on the looking glass to select a natural person ||
||Bemerkung - enter additional info here ||

Dont' forget to save the request by clicking on {{attachment:save.png}}

In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{{attachment:confirm.png}}}

=== Edit An Existing Request ===

After logging in, you should see a list similar to the screenshot below:

{{attachment:edit.png}}

To edit a request:
 . * 1) select a row from the upper part of the window (Auftrags-ID)
 . * 2) select an ID from the lower part of the window and
 . * 3) click on Bearbeiten (Edit)

The selected ID should in the right part of the screen. If not
 . * 4) try clicking where 4) is on the screenshot to make sure the editor window is not minimized

Dont' forget to save the request by clicking on {{attachment:save.png}}

== Logout ==

Logout is available in the top right corner. Don't just close the browser - always log out!

Wiki

Page

Prerequisite

Filling Out A Request

Logon

Create New Request

"Neuanschluss erfassen" (Install New Telefon Line)

"Umzug erfassen" (Move An Existing Phone Connection)

Edit An Existing Request

Logout