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<<TableOfContents(3)>> ## page was renamed from Telefonie
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== important information ==
 * Please contact your Instituts secretary or Instituts coordinator for changes, updates and entries.
Line 4: Line 8:
 . * Make sure Adobe Flash Plugin 10 or higher is installed. If not installed, the webpage will not display properly or your browser will crash.
 . * Make sure you know the room number, Kostenstelle (cost center) and UTP numbers (if applicable) before you start filling out the form
Line 5: Line 11:
 . * Make sure Adobe Flash Plugin 10 or higher is installed.
 . * Know the room number and UTP numbers before you start filling out a form

== Filling Out A Form ==		 == Filling Out A Telephone Request ==
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Open the [[https://www.komcenter.ethz.ch/telkom|Telkom]] website. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it [[https://password.ethz.ch|here]] ==== Direct ====

Open the [[https://www.komcenter.ethz.ch/telkom|Telkom]] website to open the telephone request page directly. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it [[https://password.ethz.ch|here]]

{{attachment:logon.png}}

----

==== Via Komcenter ====

Open the [[https://www.komcenter.ethz.ch/|Komcenter]] website. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it [[https://password.ethz.ch|here]]

{{attachment:directlogin.png}}

Afterwards, follow the outlined steps 1), 2) and 3) as outlined in the screenshot below:

{{attachment:directaccessfordummies.png}}

'''Warning:''' Please do not change anything in the tab "bIP 0.08" and in "Services" -> "Telefon" -> "Initiale ISG Zuord" unless you know what you are doing

=== Request Overview ===

You see a split screen: On the left, you can see your existing requests and their status. On the right, you can create new requests.

{{attachment:fullscreenenhanced.png}}

=== Create New Request ===
If you want to create a new request, fill in the Fälligkeitsdatum (Due Date) and a Bemerkung (Comment). The Fälligkeitsdatum (Due Date) is by default ten days in the future. Telkom needs that much time. Please do not call ISG about moving this date, we cannot speed up the requests.

{{attachment:newrequest.png}}

Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telephone Line) or "Umzug erfassen" (Move An Existing Phone Connection). When saved, this will create a new ID in the lower part of the tool's window.

Please read on for a detailed explanation of those two options.

----

==== "Neuanschluss erfassen" (Install New Telephone Line) ====
You can choose between "Endanschluss wählen" (Choose Endpoint) or "Nur Standort wählen" (Choose Location Only). In both cases, the mandatory information to be provided are highlighted with a red '''*'''

Whenever there is a {{attachment:lookingglass.png}} , a search form will open where you can find the information you must enter.

Dont' forget to save the request by clicking on {{attachment:save.png}}
||||<style="text-align: center;">'''Endanschluss '''(Choose Endpoint) ||||<style="text-align: center;">'''Standort '''(Choose Location Only) ||
||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG ||<style="text-align: center;" |11> {{attachment:newconnection.png}} ||not required ||<style="text-align: center;" |11> {{attachment:newconnection2.png}} ||
||Splitter - needed if several phones are to be connected to one UTP outlet ||not required ||
||Standort (Location) - e.g. ETL/F/26 ||See left column ||
||Apparatetyp (Device Type) - select from the list ||See left column ||
||ISG - this is '''NOT''' your local Information Support Group but the group responsible for your telephones. Most people will only have one entry in the dropdown list. Otherwise select ee-ibv-org or call us||See left column ||
||Kostenstelle (Cost Center) - you can search by Leitzahl or Professor ||See left column ||
||2. Kostenstelle - see above ||See left column ||
||Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle, value between 1 and 99 ||See left column ||
||Berechtigung - Permission to dial ETH-internal numbers, national or internation numbers ||See left column ||
||Personen - Phone numbers can be mapped to persons or organisation or rooms. Click on "Persönlich" (Personal) and the looking glass to select/find a natural person ||See left column ||
||Bemerkung - enter additional info here ||See left column ||

Dont' forget to save the request by clicking on {{attachment:save.png}}

In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}

----

==== "Umzug erfassen" (Move An Existing Phone Connection) ====
||<-2:>'''Umzug''' (Move) ||
||Rufnummer (Calling Number) - enter the phone number to be moved e.g. 29876 via the looking glass ||<style="text-align: center;" |12> {{attachment:umzug.png}} ||
||Endanschluss wählen (Final Connection Point) - choose this if you know the exact office number and UTP number ||
||Nur Standort wählen (Choose Location Only) - choose this if you are missing some location info ||
||Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG ||
||Splitter - needed if several phones are to be connected to one UTP outlet ||
||Standort (Location) - e.g. ETL/F/26 ||
||Apparatetyp (Device Type) - select from the list ||
||Kostenstelle (Cost Center) - you search by Leitzahl or Professor ||
||2. Kostenstelle - see above ||
||Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle ||
||Personen (Persons) - Click on the looking glass to select a natural person ||
||Bemerkung - enter additional info here ||

Dont' forget to save the request by clicking on {{attachment:save.png}}

In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}

=== Edit An Existing Telephone Request ===

After logging in, you should see a list similar to the screenshot below:

{{attachment:edit.png}}

To edit a request:
 . * 1) select a row from the upper part of the window (Auftrags-ID)
 . * 2) select an ID from the lower part of the window and
 . * 3) click on Bearbeiten (Edit)

The selected ID should in the right part of the screen. If not
 . * 4) try clicking where 4) is on the screenshot to make sure the editor window is not minimized

Dont' forget to save the request by clicking on {{attachment:save.png}}

In a second step, the Auftrags-ID (request) must be confirmed by clicking on {{attachment:confirm.png}}

== Logout ==

Logout is available in the top right corner. Don't just close the browser - always log out!


----
[[CategoryTEL]]

Contents

  1. important information
  2. Prerequisite
  3. Filling Out A Telephone Request
    1. Logon
      1. Direct
      2. Via Komcenter
    2. Request Overview
    3. Create New Request
      1. "Neuanschluss erfassen" (Install New Telephone Line)
      2. "Umzug erfassen" (Move An Existing Phone Connection)
    4. Edit An Existing Telephone Request
  4. Logout

important information

  • Please contact your Instituts secretary or Instituts coordinator for changes, updates and entries.

Prerequisite

  • * Make sure Adobe Flash Plugin 10 or higher is installed. If not installed, the webpage will not display properly or your browser will crash.
  • * Make sure you know the room number, Kostenstelle (cost center) and UTP numbers (if applicable) before you start filling out the form

Filling Out A Telephone Request

Logon

Direct

Open the Telkom website to open the telephone request page directly. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it here

Via Komcenter

Open the Komcenter website. Logon with your n.ethz username and password. If you don't remember your n.ethz password, you can reset it here

Afterwards, follow the outlined steps 1), 2) and 3) as outlined in the screenshot below:

Warning: Please do not change anything in the tab "bIP 0.08" and in "Services" -> "Telefon" -> "Initiale ISG Zuord" unless you know what you are doing

Request Overview

You see a split screen: On the left, you can see your existing requests and their status. On the right, you can create new requests.

Create New Request

If you want to create a new request, fill in the Fälligkeitsdatum (Due Date) and a Bemerkung (Comment). The Fälligkeitsdatum (Due Date) is by default ten days in the future. Telkom needs that much time. Please do not call ISG about moving this date, we cannot speed up the requests.

Click on "Speichern" and the request will be saved on the left side of the screen. Select the request in the column "Auftrags-ID" (request ID) and click on one of the options "Neuanschluss erfassen" (Install New Telephone Line) or "Umzug erfassen" (Move An Existing Phone Connection). When saved, this will create a new ID in the lower part of the tool's window.

Please read on for a detailed explanation of those two options.

"Neuanschluss erfassen" (Install New Telephone Line)

You can choose between "Endanschluss wählen" (Choose Endpoint) or "Nur Standort wählen" (Choose Location Only). In both cases, the mandatory information to be provided are highlighted with a red *

Whenever there is a , a search form will open where you can find the information you must enter.

Dont' forget to save the request by clicking on

Endanschluss (Choose Endpoint)

Standort (Choose Location Only)

Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG

not required

Splitter - needed if several phones are to be connected to one UTP outlet

not required

Standort (Location) - e.g. ETL/F/26

See left column

Apparatetyp (Device Type) - select from the list

See left column

ISG - this is NOT your local Information Support Group but the group responsible for your telephones. Most people will only have one entry in the dropdown list. Otherwise select ee-ibv-org or call us

See left column

Kostenstelle (Cost Center) - you can search by Leitzahl or Professor

See left column

2. Kostenstelle - see above

See left column

Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle, value between 1 and 99

See left column

Berechtigung - Permission to dial ETH-internal numbers, national or internation numbers

See left column

Personen - Phone numbers can be mapped to persons or organisation or rooms. Click on "Persönlich" (Personal) and the looking glass to select/find a natural person

See left column

Bemerkung - enter additional info here

See left column

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

"Umzug erfassen" (Move An Existing Phone Connection)

Umzug (Move)

Rufnummer (Calling Number) - enter the phone number to be moved e.g. 29876 via the looking glass

Endanschluss wählen (Final Connection Point) - choose this if you know the exact office number and UTP number

Nur Standort wählen (Choose Location Only) - choose this if you are missing some location info

Kabel (Cable) - in the search form, enter the UTP outlet number where the phone should be connected. When in doubt, please call ISG

Splitter - needed if several phones are to be connected to one UTP outlet

Standort (Location) - e.g. ETL/F/26

Apparatetyp (Device Type) - select from the list

Kostenstelle (Cost Center) - you search by Leitzahl or Professor

2. Kostenstelle - see above

Kostenanteil KS1 - percentage of cost coverage of the first Kostenstelle

Personen (Persons) - Click on the looking glass to select a natural person

Bemerkung - enter additional info here

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

Edit An Existing Telephone Request

After logging in, you should see a list similar to the screenshot below:

To edit a request:

  • * 1) select a row from the upper part of the window (Auftrags-ID)
  • * 2) select an ID from the lower part of the window and
  • * 3) click on Bearbeiten (Edit)

The selected ID should in the right part of the screen. If not

  • * 4) try clicking where 4) is on the screenshot to make sure the editor window is not minimized

Dont' forget to save the request by clicking on

In a second step, the Auftrags-ID (request) must be confirmed by clicking on

Logout

Logout is available in the top right corner. Don't just close the browser - always log out!

CategoryTEL

TelephoneServices (last edited 2022-08-23 12:28:40 by hgiger)