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| To adjust your voice mail box, you will have to have activated your voice mail service beforehand. If it isn't activated, you have to request a voice mail box here: | == Request the voice-mail service == A personal Voice Mail service is associated to a personal telephone, that is: one that is used by one single person and is associated to this person in the ETHZ Mail Address List. |
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| * https://helpdesk-anfrage.ethz.ch/hdweb/TelVoiceMailAnfragePre.do | In this case, the first step is to request the voice-mail Service using the Nethz Tool: |
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| If you already have the service set up, follow these steps to adjust you personal voice mail box. | 1. Go to old Nethz Interface at [[https://idn.ethz.ch]] 1. Select {{{meine Services}}} 1. Look for the service {{{Phone}}} 1. Below the title {{{Aktion}}} click on the button {{{Voice-Mail aktivieren}}}. |
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| If these steps don't cover your requirements, there is a precise description here: * English: https://www1.ethz.ch/id/services/list/telefonie/voicemailportal/voice_mail_eng.pdf * German: https://www1.ethz.ch/id/services/list/telefonie/voicemailportal/voice_mail_ger.pdf ==== Step 1: Logging into the client assistant and changing passwords ==== At first, you have to log into the [[https://www.voicemail.ethz.ch/cgi_bin/clientassistant/|client assistant]]. You will need to use your '''NETHZ Login name'''. The initial password is '''xpressions'''. Immediately after you've logged in, you have to '''change your password''' at the top of the site. Additionally you have to change your telephone password, to open your inbox messages. You can do this in the __Voice Mail System settings__. Your default password is '''12345''' and the new one has to have at least 5 digits also. ==== Step 2: Create a new recording ==== To create a new recording, you have to go to the menu __Recordings__. {{attachment:voicemail_recording_1.jpg}} Enter the number of the telephone you want to record the greeting for. Please be sure to use the '''international telephone number format'''! (e.g '''41446320909'''). '''Rrring Rrring...''' Your phone is ringing. Now you can use your phone as a microphone. Use the following interface to tape your greeting. When you have finished your recording, click exit. No fear, now you can choose between saving and deleting the message. ==== Step 3: Use the recordings ==== To use the recorded greetings, you have to use the timesheet. Here you can choose for which event you want to play which greeting. {{attachment:voicemail_time.jpg}} ==== Step 4: Use the mailbox ==== To use the mailbox, you have to configure a "Feste Anrufumleitung" like it is described upstairs. You have to insert the number '''29990'''. |
Contents
Telephone Manuals
OptiPoint 500
The most widley used phone at D-ITET is the OptiPoint 500 Telephone.
There is a German Manual for the OptiPoint 500 which is relatively easy to read (even if it is not in english).
The manual below just summarizes the most of the used tasks.
Basics
Here can you see the basic functions of the telephone, that are often used. To open the basic menu, press one of the two arrow keys.
"Feste Anrufumleitung"
To setup a bypass, follow these steps:
Goto "Service Menü" --> "Ziele" --> "Umleitung" --> "Feste Umleitung".
- Enter the destination-number.
- To activate or deactivate the bypass press the Button "Anruf umleiten" on your telephone.
"Anruf weitergeben"
During a call you can pass it on to another extension by executing following steps:
- During the call, press "Rückfrage".
- Enter the number you want to connect with. Now you can speak to this person.
- As soon as you have rung off, the call is passed on to the third party.
"Kurzwahl"
To set up quick dialing for a number, you have to follow these steps:
Goto "Service Menü" --> "Ziele" --> "Kurzrufnummer".
- There you have to choose a shortcut between 1 to 9.
- If the chosen shortcut happens to be free, you can enter the number. Otherwise you will have to replace the number.
To use quick dialing you have to enter "*1<shortcut>". Example: "*13". Where 3 is the number of the shortcut.
"Tastenbelegung"
To set up the button functions, you have to follow these steps:
Goto "Service Menü" --> "Tastenbelgung".
- Now you can choose the button you want to configure.
- You can choose between the functions and then you can confirm with th
To use quick dialing you have to enter "*1<shortcut>". Example: "*13". Where 3 is the number of the shortcut.
Additional Phones
There are two other phone models which are used at ETH. They have similar functions as the OptiPoint 500 has. Please read the short manuals below (again, in German) to find the functions and how to configure them.
OpenStage 40
Schnelleinstieg_OpenStage_40_SIP.pdf
Openscape CP600
openscape-cp600-kurzanleitung.pdf
Voice Mailbox
All Information about the Voice Mailbox can be found here. Below you can read some quickstart procedure.
Request the voice-mail service
A personal Voice Mail service is associated to a personal telephone, that is: one that is used by one single person and is associated to this person in the ETHZ Mail Address List.
In this case, the first step is to request the voice-mail Service using the Nethz Tool:
Go to old Nethz Interface at https://idn.ethz.ch
Select meine Services
Look for the service Phone
Below the title Aktion click on the button Voice-Mail aktivieren.