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| #rev 2020-09-09 stroth ## page was renamed from Printing/Problems/PrinterProblems |
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| = Printing: Solving printer problems = <<TableOfContents(2)>> |
#rev 2018-11-11 stroth |
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| == Stopping a running print job == To stop a running print job, first try pressing the printer's "Cancel" button (usually the red one). Some more pages will come out, but most of the time, this will cancel the current print job. If this method doesn't work, simply switch off the printer's power and wait a few seconds. Then switch it on again. BUT! You have to be aware, that powering off the printer, means you have in effect destroyed any jobs that have already been sent to that particular printer! The stopped job is automatically removed from the print server, so the next queued job (if there is one left) is sent to the printer. Stopping Printers by force (e.g. switching them off) can cause paper jams. If you feel that you are manually challenged in any way, please call support@ee.ethz.ch for assistance! We will gladly remove any stuck paper for you. |
== Printing: Solving printer problems == |
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| == A printer's toner cartridge is empty or the maintenance kit must be replaced == Contact the responsible person of the institute to replace it. If there is no one, contact ISG.EE support (write an e-mail to support@ee.ethz.ch or make a phone call to 20909). |
=== Stopping a running print job === User are able to stop their printing Jobs by them self, use this [[https://print.ethz.ch/user|link]]. If you feel that you are manually challenged in any way, please call support@ee.ethz.ch for assistance! We will gladly remove any stuck paper for you. |
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| == A printer runs out of paper == If a printer's paper tray is empty, just fill the tray with the stock paper that should be provided close by the printer in open view. Please feed the printer tray(s) with the (correct) paper type. To find out which tray should contain what sort of paper or transparencies, there should be a label on the printer with something like VPP blabla and a picture of the model on it, with arrows pointing towards each individual drawer. It is absolutely important, to follow this rule to the dot. The printers trays are configured by VPP, and it's a bad idea to change any settings. If there is no paper available, contact the responsible person of the institute to replace it. If there is no one, contact ISG.EE support (write an e-mail to support@ee.ethz.ch or make a phone call to 20909). |
=== A printer's toner cartridge is empty or the maintenance kit must be replaced === If there is no one, contact ISG D-ITET support (write an e-mail to support@ee.ethz.ch or make a phone call to 20909). |
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| == A printer seems to have a paper jam == If you don't manage to resolve the jam yourself (please be careful when opening the printer), contact the responsible person of the institute to fix it. If there is no one, contact ISG.EE support (write an e-mail to support@ee.ethz.ch or make a phone call to 20909). We will gladly help! |
=== A printer runs out of paper === If a printer's paper tray is empty, just fill the tray with the stock paper that should be provided close by the printer in open view. If there is no paper available, contact the ISG D-ITET support (write an e-mail to support@ee.ethz.ch or make a phone call to 20909). |
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| == My Job can not be released from the Printer Release Station == There are so far at least two known constellations that make it impossible to print from printers that are routed through a prs (also referred to as a printer release station). |
=== A printer seems to have a paper jam === If you don't manage to resolve the jam yourself (please be careful when opening the printer), contact ISG D-ITET support (write an e-mail to support@ee.ethz.ch or make a phone call to 20909). We will gladly help! |
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| 1. The username you logged into your printing source computer with, does not match to the last letter with your NETHZ username. This is an absolute no go and will result in a message, something like: No financing for user blablabla or the likes. |
== Printing: Reporting an unsolvable problem == In case you are unable to solve your problem as listed above: * Write an e-mail to support@ee.ethz.ch * If it is very urgent, call 20909 (office hours) * Keep your document, maybe we need it later on to analyze the problem * Please report: * the type of problem * the printer's name * the time when you printed the job * your loginname * your computer's operating system and your computer's name * the software you used to print. * your phone number if you are outside ETH ---- [[CategoryPRMT]] |
Printing: Solving printer problems
Stopping a running print job
User are able to stop their printing Jobs by them self, use this link. If you feel that you are manually challenged in any way, please call support@ee.ethz.ch for assistance! We will gladly remove any stuck paper for you.
A printer's toner cartridge is empty or the maintenance kit must be replaced
If there is no one, contact ISG D-ITET support (write an e-mail to support@ee.ethz.ch or make a phone call to 20909).
A printer runs out of paper
If a printer's paper tray is empty, just fill the tray with the stock paper that should be provided close by the printer in open view. If there is no paper available, contact the ISG D-ITET support (write an e-mail to support@ee.ethz.ch or make a phone call to 20909).
A printer seems to have a paper jam
If you don't manage to resolve the jam yourself (please be careful when opening the printer), contact ISG D-ITET support (write an e-mail to support@ee.ethz.ch or make a phone call to 20909). We will gladly help!
Printing: Reporting an unsolvable problem
In case you are unable to solve your problem as listed above:
Write an e-mail to support@ee.ethz.ch
- If it is very urgent, call 20909 (office hours)
- Keep your document, maybe we need it later on to analyze the problem
- Please report:
- the type of problem
- the printer's name
- the time when you printed the job
- your loginname
- your computer's operating system and your computer's name
- the software you used to print.
- your phone number if you are outside ETH