Differences between revisions 58 and 71 (spanning 13 versions)
⇤ ← Revision 58 as of 2018-09-26 07:45:32 →
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Editor: stroth
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← Revision 71 as of 2023-12-20 12:34:07 → ⇥
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Editor: pmeier
Comment:
Deletions are marked like this. Additions are marked like this.
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#rev 2020-09-11 stroth
#rev 2018-10-30 stroth
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 * The pull printing queue is named "card-ethz". It allows releasing a print job on any printer fitted with a card reader by holding a ETH card to the sensor labelled "ETH CARD".
 * Printers in buildings ETF, ETL, ETZ and HIA are available from Linux clients managed by ISG.EE		  * The pull printing queue is named "card-ethz" (Nashuatec printers) or "card-hp" for the newer HP printers. It allows releasing a print job on any printer fitted with a card reader by holding a ETH card to the sensor labelled "ETH CARD".
 * Printers in buildings ETF, ETL, ETZ and HIA are available from Linux clients managed by ISG D-ITET
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<<Anchor(authenticated-printing)>>,
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 1. type `system-config-printer` to open "Print Settings"
 1. Double-click the printer '''card-ethz'''
   {{attachment:01_card-ethz.png}}
 1. Klick the button '''Print Test Page'''
   {{attachment:02_print-test-page.png}}		  1. Enter `system-config-printer` to open "Print Settings"
 1. Double-click the printer '''card-ethz''' or '''card-hp'''<<BR>> {{attachment:01_card-ethz.png}}

 1. In the appearing window "Printer Properties" press the button '''Print Test Page'''<<BR>>{{attachment:02_print-test-page.png}}
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 1. Tick the check box labelled "Remember password" to store your credentials
 1. Confirm the dialog by klicking on the button labelled "OK"
 . In case of wrong credentials the dialog will simply reappear without warning about the fact		  1. Tick the check box labelled '''Remember password''' to store your credentials
 1. Confirm the dialog by pressing the button '''OK'''<<BR>>In case of wrong credentials the dialog will simply reappear without warning about the fact<<BR>>{{attachment:03_authentication_required.png}}
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 {{attachment:03_authentication_required.png}}
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 1. Open a console
 1. Enter `seahorse` to open "Passwords and Keys"
 1. Verify any entry similar to the one below in your keyring named "Login"<<BR>>{{attachment:04_verify_password.png}}
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== Setting the default printer ==
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 1. type `seahorse` to open "Passwords and Keys"
 1. Verify if you see an entry similar to the one below in your keyring named "Login"
 
 {{attachment:04_verify_password.png}}		  1. Enter `system-config-printer` to open "Print Settings"
 1. Find the desired printer by entering parts of its name into the '''Filter''' field
 1. Double-click the printer you want to set as the default printer<<BR>>{{attachment:05_find-default-printer.png}}
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 1. Close the appearing "Printer Properties" window by pressing the button '''Cancel'''<<BR>>{{attachment:06_activate-for-default.png}}<<BR>>Now the "Set As Default" menu entry used below will be available
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 1. Right-click the printer you want to set as the default printer
 1. Select the menu entry '''Set As Default'''<<BR>>{{attachment:07_set-as-default.png}}
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== Set the default printer ==  1. Check '''Set as my personal printer''' and confirm by pressing '''Ok'''<<BR>>{{attachment:08_set-default-printer.png}}
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 1. Open a console.
 1. type `system-config-printer` to open the printing management.
 1. Double-click on the printer you want to set as the default printer.		  1. The default printer is now marked with a heart<<BR>>{{attachment:09_have-default-set.png}}
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 {{attachment:05_find-default-printer.png}}
 1. Next, you have to close the window that opened again. These two steps ( 3 + 4 ) are necessary, to unlock the "Set As Default" button used in the next steps.		 == Troubleshooting ==
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 {{attachment:06_activate-for-default.png}}
 1. Right-click on the printer you want to set as the default printer and press the button "Set As Default".
 
 {{attachment:07_set-as-default.png}}
 1. Check "Set as my personal printer" and confirm your selection by pressing "Ok".		 === I've printed something, but it didn't come out of the printer. ===
Check your local printer queue. Start `system-config-printer` in your console and right-click -> ''View Print Queue'' on the printer/queue you've selected previously. If your job's hanging here, try right-click -> ''Release''. If the desired jobs isn't listed in the queue, check [[https://www.print.ethz.ch|Papercut]] for errors regarding your print-job. If you can't find any problem, please contact <<MailTo(support AT ee DOT ethzDOT ch, "ISG D-ITET Support")>>.
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 {{attachment:08_set-default-printer.png}}
 1. At last, the printer you selected as default printer is now marked with a heart.		 === After sending the print job, the printer flashes a red LED and says: Paper size and type mismatched ===
The Paper type "Recycled" isn't recognized correctly. Use the type "Plain/Recycled".
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 {{attachment:09_have-default-set.png}} === I've changed my NETHZ password. How can I change the password in the keyring? ===
After a change of your NETHZ password, you have to re-enter your password on your next print-out. The safest way to do so is to follow [[#authenticated-printing|Storing credentials for authenticated printing]] again.
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=== Troubleshooting === === I've started `system-config-printer` but no printers are available. ===
This probably means the cups service has crashed and can't recover itself. Restart your computer or contact <<MailTo(support AT ee DOT ethzDOT ch, "ISG D-ITET Support")>>.
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==== Problem: I've printed something, but it didn't come out of the printer. ==== === Printouts out of the firefox PDF preview look different from what I see on the screen ===
The firefox PDF preview is not compatible with our system. Please download the pdf and print it using a PDF viewer. (e.g evince)
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Solution I: First, you can check your local printer queue. Start `system-config-printer` in your console and right-click -> ''View Print Queue'' on the printer/queue you've selected previously. If your job's hanging here, try right-click -> ''Release''. If the desired jobs isn't listed in the queue, check https://www.vppspy.ethz.ch (VPP) or https://www.print.ethz.ch (PIA) for errors regarding your print-job. If you can't find any problem, please contact ISG.EE Support <support@ee.ethz.ch>. === The Application (e.g Firefox) crashes when I try to save the password in the keyring. ===
Please follow [[#authenticated-printing|Storing credentials for authenticated printing]] .
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Solution II: There is another option, why the printing system isn't working properly. If the first printer in your print dialog isn't "card-ethz", you might have set an environment variable called "CUPS_SERVER" on the value "ipp2vpp.ee.ethz.ch". Please check your .bashrc / .profile and delete the corresponding line. === After I filled in the authentication popup, there appears another popup that makes the whole display darker and asks about a password for the Gnome Keyring. My NETHZ password doesn’t work! ===
Open a console and type the command “seahorse”. A Gnome Keyring management tool appears. Delete the “Login “ keyring in the top left corner and log out of your current session. After another login, the authentication process should work.
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==== Problem: After sending the print job, the printer flashes a red LED and says: Paper size and type missmatched ==== === Print jobs take very long to process/ print out when printing from Firefox ===
Please download the file and open it with the native document viewer (evince).
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Solution: The Paper type "Recycled" isn't recognized correctly. Use the type "Plain/Recycled". === A PDF printed from Google Chrome didn't come out of the printer. ===
Save the pdf, open it with the native document viewer and print it.
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==== Problem: I've changed my NETHZ password. How can I change the password in the keyring? ====

Solution: After a change of your NETHZ password, you have to re-enter your password on your next print-out. The safest way to do so, is following the "Initial steps to save the password for PIA printers" again.

==== Problem: I've started `system-config-printer` but no printers are available. ====

Solution: This probably means the cups service has crashed and can't recover itself. Restart your computer or contact ISG.EE support <support@ee.ethz.ch>

==== Problem: The tick in the check box of the password saving dialog disappears every time i press it. (probably XFCE) ====

Solution: This is only a visual error. Press the check box once, and it will save the password.

==== Problem: Printouts out of the firefox PDF preview look messed up ====

Solution: The firefox PDF preview is not compatible with our system. Please download the pdf and print it using a PDF viewer. (e.g evince)

==== Problem: The Application (e.g Firefox) crashes when I try to save the password in the keyring. ====

Solution: Please follow the '''Initial steps to save the password for PIA printers'''.

==== Problem: After I filled in the authentication popup, there appears another popup that makes the whole display darker and asks about a password for the Gnome Keyring. My NETHZ password doesn’t work! ====

Solution: open a console and type the command “seahorse”. A Gnome Keyring management tool appears. delete the “Login “ keyring in the top left corner and log out of your current session. After another login, the authentication process should work.

==== Problem: Print jobs take very long to process/ print out. ====

Solution: If you are using the embedded Firefox pdfviewer, please download the file and open it with the native document viewer. (evince)

 <<AttachList>>		 === OFFENDING COMMAND: setpagedevice ===
This error often occurs when the document page size doesn't match the printer's paper size. Try to scale the document to a paper size available in the printer and try again.

Contents

  1. Linux printing
    1. General information
    2. Available print servers
    3. Available printers
    4. Storing credentials for authenticated printing
    5. Verifying stored credentials
    6. Setting the default printer
    7. Troubleshooting
      1. I've printed something, but it didn't come out of the printer.
      2. After sending the print job, the printer flashes a red LED and says: Paper size and type mismatched
      3. I've changed my NETHZ password. How can I change the password in the keyring?
      4. I've started `system-config-printer` but no printers are available.
      5. Printouts out of the firefox PDF preview look different from what I see on the screen
      6. The Application (e.g Firefox) crashes when I try to save the password in the keyring.
      7. After I filled in the authentication popup, there appears another popup that makes the whole display darker and asks about a password for the Gnome Keyring. My NETHZ password doesn’t work!
      8. Print jobs take very long to process/ print out when printing from Firefox
      9. A PDF printed from Google Chrome didn't come out of the printer.
      10. OFFENDING COMMAND: setpagedevice

Linux printing

General information

Available print servers

There are different print servers providing print queues for different geographical locations:

Stored credentials (see below) will contain the name of the print server.

Available printers

  • Printers are named and labelled following the scheme "p-building-floor-room", as for example "p-etf-d-104"
  • The pull printing queue is named "card-ethz" (Nashuatec printers) or "card-hp" for the newer HP printers. It allows releasing a print job on any printer fitted with a card reader by holding a ETH card to the sensor labelled "ETH CARD".
  • Printers in buildings ETF, ETL, ETZ and HIA are available from Linux clients managed by ISG D-ITET

,

Storing credentials for authenticated printing

In order to track usage and manage costs every print job needs to be submitted with personal ETH network credentials. The following process describes storing your credentials for automatic submission with every print job.

  1. Open a console

  2. Enter system-config-printer to open "Print Settings"

  3. Double-click the printer card-ethz or card-hp
    01_card-ethz.png

  4. In the appearing window "Printer Properties" press the button Print Test Page
    02_print-test-page.png

  5. Enter your username including the domain d\

  6. Tick the check box labelled Remember password to store your credentials

  7. Confirm the dialog by pressing the button OK
    In case of wrong credentials the dialog will simply reappear without warning about the fact
    03_authentication_required.png

  8. Press Print Test Page again, now the dialog asking for credentials should not reappear

Verifying stored credentials

  1. Open a console

  2. Enter seahorse to open "Passwords and Keys"

  3. Verify any entry similar to the one below in your keyring named "Login"
    04_verify_password.png

Setting the default printer

  1. Open a console

  2. Enter system-config-printer to open "Print Settings"

  3. Find the desired printer by entering parts of its name into the Filter field

  4. Double-click the printer you want to set as the default printer
    05_find-default-printer.png

  5. Close the appearing "Printer Properties" window by pressing the button Cancel
    06_activate-for-default.png
    Now the "Set As Default" menu entry used below will be available

  6. Right-click the printer you want to set as the default printer

  7. Select the menu entry Set As Default
    07_set-as-default.png

  8. Check Set as my personal printer and confirm by pressing Ok
    08_set-default-printer.png

  9. The default printer is now marked with a heart
    09_have-default-set.png

Troubleshooting

I've printed something, but it didn't come out of the printer.

Check your local printer queue. Start system-config-printer in your console and right-click -> View Print Queue on the printer/queue you've selected previously. If your job's hanging here, try right-click -> Release. If the desired jobs isn't listed in the queue, check Papercut for errors regarding your print-job. If you can't find any problem, please contact ISG D-ITET Support <support AT ee DOT ethzDOT ch>.

After sending the print job, the printer flashes a red LED and says: Paper size and type mismatched

The Paper type "Recycled" isn't recognized correctly. Use the type "Plain/Recycled".

I've changed my NETHZ password. How can I change the password in the keyring?

After a change of your NETHZ password, you have to re-enter your password on your next print-out. The safest way to do so is to follow Storing credentials for authenticated printing again.

I've started `system-config-printer` but no printers are available.

This probably means the cups service has crashed and can't recover itself. Restart your computer or contact ISG D-ITET Support <support AT ee DOT ethzDOT ch>.

Printouts out of the firefox PDF preview look different from what I see on the screen

The firefox PDF preview is not compatible with our system. Please download the pdf and print it using a PDF viewer. (e.g evince)

The Application (e.g Firefox) crashes when I try to save the password in the keyring.

Please follow Storing credentials for authenticated printing .

After I filled in the authentication popup, there appears another popup that makes the whole display darker and asks about a password for the Gnome Keyring. My NETHZ password doesn’t work!

Open a console and type the command “seahorse”. A Gnome Keyring management tool appears. Delete the “Login “ keyring in the top left corner and log out of your current session. After another login, the authentication process should work.

Please download the file and open it with the native document viewer (evince).

A PDF printed from Google Chrome didn't come out of the printer.

Save the pdf, open it with the native document viewer and print it.

OFFENDING COMMAND: setpagedevice

This error often occurs when the document page size doesn't match the printer's paper size. Try to scale the document to a paper size available in the printer and try again.

Printing/NashuatecLinux (last edited 2023-12-20 12:34:07 by pmeier)