Upgrade of Backup Server Jabba

STATUS:

2011-02-22 7:00 AM

We are going to upgrade the departments backup server JABBA. This upgrade includes changes in software as well as in hardware. Approx.

The complete backup infrastructure and all belonging services are NOT available during the upgrade

Agilent ADS/ICCAP License Server Change

STATUS:

2011-02-07 10:00

As announced a week ago, the license server for Agilent ADS and ICCAP software has changed. If your client software still uses the old license server information, please make sure you change the license server to lic-agilent.ee.ethz.ch. The port stays the same.

Subversion server not reachable from outside ETH Zurich

STATUS:

2011-01-31 16:30

Our subversion server is now available again for users outside of ETH Zurich.

2011-01-31: 16:15

We have been told that the central firewall rules cannot be changed right now due to other (completely unrelated) problems. At the moment it is unknown when this will be fixed.

2011-01-31: 15:30

Our subversion server svn.ee.ethz.ch is at the moment not accessible through the svn:// protocol from outside ETH Zurich due to a firewall configuration error. We are working on it...

Mailserver problems while patching

STATUS:

2011-01-26: 11:00 AM

During the server upgrade last night a patch has temporarily misconfigured the mail server. The server accepted incoming mails but could not place them into the users mailbox. EVERY such mail created a bounce. Because of this, our statement that no mails get lost while updating the servers, is not fully true anymore. Incoming Mails which bounced back have to be resent by the sender.

Solaris Server Patching

STATUS:

2011-01-25: 10:30 PM

All servers and services are back online

2011-01-25: 7:00 PM - 10:00 PM

To keep our systems up to date with the newest software and security releases, we need to update our servers on a regular base. For this reason we are going to patch and reboot some of our Solaris servers.

Servers concerned: drwho, tardis, oenone, spitfire, yosemite, malina.

To prevent data corruption/loss please do the following:

• All diskless clients (Linux): please logout and shutdown all DL clients
• All Windows systems: please logout and shutdown all Windows clients
• All Mac systems: please logout and shutdown all Mac clients
• All user homes: please logout from these servers
• No NFS or SAMBA access to user homes
• No mail access, no outgoing mails (incoming mails WON'T get lost)
• Webpages hosted on these systems are unavailable

Delayed Email delivery

STATUS:

2011-01-19: 11:00 AM - 4:30 PM

As a result of a faulty ClamAV signature File every Email that contained a PDF-file was marked as infected. Before we could resend the quarantined emails we had to fix the issue. No mail was lost and everything was resent.

Update: 2011-01-20: 10:33 AM

ClamAV Signatues have been updated and tested. Everything is working as it should.

Maintenance Reboot of Solaris Server Yosemite

STATUS:

2010-12-07: 7:30 AM

Server yosemite has been rebooted successfully. All services are available.

2010-12-07: 7:00 AM

Due to a shortage of available memory we are forced to reboot the solaris server yosemite. Downtime approx. 30 minutes.

cooling water system outage on clusters

STATUS:

2010-11-26: 5:00 PM

Host autserv02 is running as well. All hosts can be used.

2010-11-26: 4:40 PM

Server racks are cooled again, all hosts except of autserv02 are running and can be used.

2010-11-26: 4:00 PM

Server racks are still down. --> Update follows at 5 PM or earlier

2010-11-26: 3:10 PM

One of the cooling water pumps installed in ETZ/D/96.2 does not work correctly. This forces some of the racks in this server room to shutdown in order to protect the servers from thermal damage. clusters from IFH, IBT, BIWI, TIK, IKT and VAW are affected. the facility management is working on solving the problem. --> Update follows at 4 PM

email phishing attack

STATUS:

2010-11-23

Yesterday between 18:20 and 19:50 about 320 Phishing Mails have been sent to different Users at D-ITET. The Mails pretend to come from IT Support Group and contain the subject ISG.EE Webmail Alert. The mail tells something about spammers that have compromised the ISG.EE Webmail Account and that you should provide your Username, Password and some Alternate Email. Please remember, that the ISG.EE Team will NEVER ask you for your Password! If you still have replied to this phishing mail please contact us immediately under support@ee.ethz.ch so that we can plan with you the next steps to keep your account safe.

oenone home server crash

STATUS:

2010-11-17

During this night at around 00:15 oenone one of our home-servers crashed. Users with homes on oenone where affected, these are BIWI, VAW, Collegium Helveticum, Control, IBT, IKT. The server is now checking the filesystems and comming up again.

We are sorry for the caused inconvenience and we are investigating the problem.

Update: 08:00

oenone is now up and running again.

Update: 2010-11-18 07:30

We opened a support case at Sun/Oracle for this server.

cooling water system outage for some clusters

STATUS:

2010-11-16:

On last friday evening one of the cooling water pumps installed in ETZ/D/96.2 stopped working correctly. This forced some of the racks in this server room to shutdown in order to protect the servers from thermal damage. All clusters from IFH, IBT, BIWI, TIK, IKT and VAW were affected.

The facility management is working on solving the problem.

The servers are currently (08:35) down again. Please, even if they come up again, do not use them for long-timed computations as we still do not know when exactly the technician has solved the issue.

Update: 2010-11-17 08:25

The rack systems are running now with only one cooling water pump. A new pump is ordered by the rack company.

Update: 2010-11-18 16:00

Planed substitution of broken pump will be on 25.11 or 26.11.