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| <<Anchor(2010-11-15-servers-down)>> | <<Anchor(2010-11-26-servers-down)>> |
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| == 2010-11-15: cooling water system outage for some clusters == | == cooling water system outage for some clusters == |
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| On last friday evening one of the cooling wather pumps installed in ETZ/D/96 stopped working correctly. In the following some of the 6 racks in this server room began to shutdown. All clusters from IFH, IBT, BIWI and TIK where affected. | '''2010-11-26: 3:10 PM''' One of the cooling water pumps installed in ETZ/D/96.2 does not work correctly. This forces some of the racks in this server room to shutdown in order to protect the servers from thermal damage. '''clusters from IFH, IBT, BIWI, TIK, IKT and VAW are affected.''' the facility management is working on solving the problem. --> Update follows at 4 PM <<Anchor(2010-11-23-email-phishing-attack)>> == Email Phishing attack == '''2010-11-23''' Yesterday between 18:20 and 19:50 about 320 Phishing Mails have been sent to different Users at D-ITET. The Mails pretend to come from ''IT Support Group'' and contain the subject ''ISG.EE Webmail Alert''. The mail tells something about ''spammers'' that have compromised ''the'' ISG.EE Webmail Account and that you should provide your '''Username, Password''' and some '''Alternate Email'''. Please remember, that the ISG.EE Team will '''NEVER ask you for your Password!''' If you still have replied to this phishing mail please contact us '''immediately''' under support@ee.ethz.ch so that we can plan with you the next steps to keep your account safe. <<Anchor(2010-11-17-oenone-crash)>> == oenone home server crash == '''2010-11-17''' During this night at around 00:15 '''oenone''' one of our home-servers crashed. Users with homes on oenone where affected, these are '''BIWI''', '''VAW''', '''Collegium Helveticum''', '''Control''', '''IBT''', '''IKT'''. The server is now checking the filesystems and comming up again. We are sorry for the caused inconvenience and we are investigating the problem. '''Update: 08:00''': oenone is now up and running again. '''Update: 2010-11-18 07:30''' We opened a support case at Sun/Oracle for this server. ---- <<Anchor(2010-11-16-servers-down)>> == cooling water system outage for some clusters == '''2010-11-16:''' On last friday evening one of the cooling water pumps installed in ETZ/D/96.2 stopped working correctly. This forced some of the racks in this server room to shutdown in order to protect the servers from thermal damage. '''All clusters from IFH, IBT, BIWI, TIK, IKT and VAW were affected.''' |
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| The facility management is looking to solve the problems with these pump and we expect that at last at 4 PM the problems would be solved. | The facility management is working on solving the problem. The servers are currently (08:35) down again. Please, even if they come up again, do not use them for long-timed computations as we still do not know when exactly the technician has solved the issue. '''Update: 2010-11-17 08:25:''' The rack systems are running now with only one cooling water pump. A new pump is ordered by the rack company. '''Update: 2010-11-18 16:00:''' Planed substitution of broken pump will be on 25.11 or 26.11. |
Status
cooling water system outage for some clusters
2010-11-26: 3:10 PM
One of the cooling water pumps installed in ETZ/D/96.2 does not work correctly. This forces some of the racks in this server room to shutdown in order to protect the servers from thermal damage. clusters from IFH, IBT, BIWI, TIK, IKT and VAW are affected. the facility management is working on solving the problem.
--> Update follows at 4 PM
Email Phishing attack
2010-11-23
Yesterday between 18:20 and 19:50 about 320 Phishing Mails have been sent to different Users at D-ITET. The Mails pretend to come from IT Support Group and contain the subject ISG.EE Webmail Alert. The mail tells something about spammers that have compromised the ISG.EE Webmail Account and that you should provide your Username, Password and some Alternate Email. Please remember, that the ISG.EE Team will NEVER ask you for your Password! If you still have replied to this phishing mail please contact us immediately under support@ee.ethz.ch so that we can plan with you the next steps to keep your account safe.
oenone home server crash
2010-11-17
During this night at around 00:15 oenone one of our home-servers crashed. Users with homes on oenone where affected, these are BIWI, VAW, Collegium Helveticum, Control, IBT, IKT. The server is now checking the filesystems and comming up again.
We are sorry for the caused inconvenience and we are investigating the problem.
Update: 08:00: oenone is now up and running again.
Update: 2010-11-18 07:30 We opened a support case at Sun/Oracle for this server.
cooling water system outage for some clusters
2010-11-16:
On last friday evening one of the cooling water pumps installed in ETZ/D/96.2 stopped working correctly. This forced some of the racks in this server room to shutdown in order to protect the servers from thermal damage. All clusters from IFH, IBT, BIWI, TIK, IKT and VAW were affected.
The facility management is working on solving the problem.
The servers are currently (08:35) down again. Please, even if they come up again, do not use them for long-timed computations as we still do not know when exactly the technician has solved the issue.
Update: 2010-11-17 08:25: The rack systems are running now with only one cooling water pump. A new pump is ordered by the rack company.
Update: 2010-11-18 16:00: Planed substitution of broken pump will be on 25.11 or 26.11.