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Size: 1260
Comment:
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Size: 1248
Comment:
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| Deletions are marked like this. | Additions are marked like this. |
| Line 8: | Line 8: |
| 1. Has the UTP socket already been patched? To check this, send a mail to: support@ee.ethz.ch |
1. Has the UTP socket already been patched? To check this, send a mail to: support@ee.ethz.ch |
| Line 13: | Line 13: |
| 2. Has my device already been registered on the DHCP server? If not, send a mail to: support@ee.ethz.ch |
2. Has my device already been registered on the DHCP server? If not, send a mail to: support@ee.ethz.ch |
| Line 18: | Line 18: |
| 3. Is the network cable I'm using physically ok, resp. could it be, that it is not working? Ask the hardware responsible of your Institute for a alternative cable. |
3. Is the network cable I'm using physically ok, resp. could it be, that it is not working? Ask the hardware responsible of your Institute for a alternative cable. |
| Line 23: | Line 23: |
| 4. Did I deactivate WLAN of my device? If not, do so, because WLAN activated in parallel to cabled networking can cause problems. |
4. Did I deactivate WLAN of my device? If not, do so, because WLAN activated in parallel to cabled networking can cause problems. |
| Line 28: | Line 28: |
| 5. Did I deactivate 802.1x authentication of my device? If not, do so, because if 802.1x is activated, the registered MAC adress will be ignored, as a consequence you won't be able to get into the correct network. |
5. Did I deactivate 802.1x authentication of my device? If not, do so, because if 802.1x is activated, the registered MAC adress will be ignored, as a consequence you won't be able to get into the correct network. |
| Line 33: | Line 33: |
| 6. Has a dumb switch been connected between my device and the UTP socket? If yes, pull the dumb switch' power cable for approx. 20 seconds to empty it's port cache. After that, try again. |
6. Has a dumb switch been connected between my device and the UTP socket? If yes, pull the dumb switch' power cable for approx. 20 seconds to empty it's port cache. After that, try again. |
Network Connection Problems
Assume you own a cabled network device and you are not able to establish any connection via one of the UTP wall sockets,
did you consider the following:
1. Has the UTP socket already been patched?
To check this, send a mail to: support@ee.ethz.ch
2. Has my device already been registered on the DHCP server?
If not, send a mail to: support@ee.ethz.ch
3. Is the network cable I'm using physically ok, resp. could it be, that it is not working?
- Ask the hardware responsible of your Institute for a alternative cable.
4. Did I deactivate WLAN of my device?
- If not, do so, because WLAN activated in parallel to cabled networking can cause problems.
5. Did I deactivate 802.1x authentication of my device?
- If not, do so, because if 802.1x is activated, the registered MAC adress will be ignored, as a consequence you won't be able to get into the correct network.
6. Has a dumb switch been connected between my device and the UTP socket?
- If yes, pull the dumb switch' power cable for approx. 20 seconds to empty it's port cache. After that, try again.