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Size: 1260
Comment:
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Size: 1260
Comment:
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| Deletions are marked like this. | Additions are marked like this. |
| Line 13: | Line 13: |
| 1. Has my device already been registered on the DHCP server? | 2. Has my device already been registered on the DHCP server? |
| Line 18: | Line 18: |
| 1. Is the network cable I'm using physically ok, resp. could it be, that it is not working? | 3. Is the network cable I'm using physically ok, resp. could it be, that it is not working? |
| Line 23: | Line 23: |
| 1. Did I deactivate WLAN of my device? | 4. Did I deactivate WLAN of my device? |
| Line 28: | Line 28: |
| 1. Did I deactivate 802.1x authentication of my device? | 5. Did I deactivate 802.1x authentication of my device? |
| Line 33: | Line 33: |
| 1. Has a dumb switch been connected between my device and the UTP socket? | 6. Has a dumb switch been connected between my device and the UTP socket? |
Network Connection Problems
Assume you own a cabled network device and you are not able to establish any connection via one of the UTP wall sockets,
did you consider the following:
- Has the UTP socket already been patched?
To check this, send a mail to: support@ee.ethz.ch
- Has my device already been registered on the DHCP server?
If not, send a mail to: support@ee.ethz.ch
- Is the network cable I'm using physically ok, resp. could it be, that it is not working?
- Ask the hardware responsible of your Institute for a alternative cable.
- Did I deactivate WLAN of my device?
- If not, do so, because WLAN activated in parallel to cabled networking can cause problems.
- Did I deactivate 802.1x authentication of my device?
- If not, do so, because if 802.1x is activated, the registered MAC adress will be ignored, as a consequence you won't be able to get into the correct network.
- Has a dumb switch been connected between my device and the UTP socket?
- If yes, pull the dumb switch' power cable for approx. 20 seconds to empty it's port cache. After that, try again.