Network Connection Problems

Assume you own a cabled network device and you are not able to establish any connection via one of the UTP wall sockets,
did you consider the following:

1. Has the UTP socket already been patched?

• To check this, send a mail to: support@ee.ethz.ch

2. Has my device already been registered on the DHCP server?

• If not, send a mail to: support@ee.ethz.ch

3. Is the network cable I'm using physically ok, resp. could it be, that it is not working?

• Ask the hardware responsible of your Institute for an alternative cable.

4. Did I deactivate WLAN of my device?

• If not, do so, because WLAN activated in parallel to cabled networking can cause problems.

5. Did I deactivate 802.1x authentication of my device?

• If not, do so, because if 802.1x is activated the registered MAC adress will be ignored, as a consequence you won't be able to get into the correct network.

6. Has a dumb switch been connected between my device and the UTP socket?

• If yes, pull the dumb switch' power cable for approx. 20 seconds to empty it's port cache. After that, try again.

7. Are the network settings of my device correct, e.g. did I activate DHCP?

• Please check

8. Is the hardware, e.g. network card, of my device working correctly, are the leds blinking?

• Please check

If you have checked it all and the problem persists, write to: support@ee.ethz.ch probabely ISG.EE can help.