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Resolved |
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Pending |
Email Service Outage
STATUS: 
- 2012-11-09: 10:05
- Emails can not be sent/received. ISG.EE is working to resolve this problem as soon as possible.
- 2012-11-09: 12:20
- We are currently still investigating what caused the outage of our our mail server.
VPP Outage
STATUS: 
- 2012-11-02: 16:00
- Jobs sent to VPP Printers don't get printed. We are investigating this problem together with VPP.
- 2012-11-05: 07:00
- Services up and running again.
Complete Network Outage
STATUS:
- 2012-10-25: 07:05 - 09:15
- Complete network outage. Cause is still unclear but might be a side effect of the router hardware replacement due to a defect hardware announced yesterday.
- 2012-10-25: 09:15
The Informatik Dienste have posted a statement on their status page
Complete Network Outage
STATUS:
- 2012-10-16: 20:20 - 20:40 / 22:10 - 23:20
- Complete network outtage could be a side effect of a central router upgrade from informatik dienste. We are investigating it.
- 2012-10-17: 08:52
The informatik dienste have posted a statement on their status page
Outage Poster printer at ETL J 66 / ETZSPEZ - 16. October 2012
STATUS:
- 2012-10-16: 08:30 - 12:30
- plotter HP6100 at ETZ J66 will be under maintenance and is not available during that time
Mailinglist Downtime (lists.ee.ethz.ch)
STATUS:
- 2012-10-10: 09:00 - 17:00
Due to the migration of our mailing list software to sympa, we will take down the lists.ee.ethz.ch website. Mails sent to lists.ee.ethz.ch will put into a HOLD queue and delivered to the mailinglist after migration. So no mails get lost!
- 2012-10-10: 17:04
- Mailinglists converted. Services up on running.
LDAP Migration
STATUS:
- 2012-09-08: 10:00 - 17:00
- All systems and services are not available during migration
- 2012-09-08: 17:30
- All systems are back online
Network outage ETH
STATUS:
- 2012-08-17: 16:30
- Currently on ETH network there seem to be problems related on networking level. No information is available yet.
- 2012-08-17: 17:15
- Systems are back online.
Power outage at ETH
STATUS:
- 2012-06-28: 19:17
- ETH had power outage affecting many services. D-ITET infrastructure was partially affected too.
- 2012-06-29: 08:00
- We are currently working on resolving the outstanding issues and bringing back online services which are still down.
- 2012-06-29: 09:30
On ID Status website https://www1.ethz.ch/id/servicedesk/sysstat/index you can find now further information.
- 2012-06-29: 10:05
- The cause was a transformator on fire in the main building, causing a power downtime in the computer centres from 19:30 to 22:00.
Server oenone crash
STATUS:
- 2012-06-20: 00:00
oenone crashed. Affecting users of AUT, BIWI, COLLEGIUM, IKT and VAW.
- 2012-06-05: 00:30
- oenone rebooted and is running again.
We are still investigating what caused the crash and will report further information here.
oenone: hanging lockd affecting some User homes and webpages
STATUS:
- 2012-06-05: 21:37
oenone is unresponsive. Affecting users of AUT, BIWI, COLLEGIUM, IKT and VAW.
- 2012-06-05: 00:00
- oenone was rebooted and is running again.
Outage on 2/3 of alumni.ethz.ch mailservers
STATUS:
- 2012-06-04: 16:00
- Our mailserver can't deliver emails to alumni.ethz.ch addresses. Reason: The receiving Servers have temporary errors: "451 unable to verify user". Looks like something is misconfigured there.
- 2012-06-05: 10:00
- Looks like all alumni servers hosted on tophost.ch have a problem. We have created a temporary transport map which delivers the mails to the genotec.ch (the only one which works) alumni mailserver. As long as you use our mailserver to send emails to alumni addresses they will be delivered immediately.
oenone: hanging lockd affecting some User homes and webpages
STATUS:
- 2012-05-13: 22:50
oenone is unresponsive. Affecting users of AUT, BIWI, COLLEGIUM, IKT and VAW.
- 2012-05-14: 00:15
- oenone was rebooted and is running again.
drwho: Main server outage affecting 64bit diskless Linux clients
STATUS:
- 2012-05-08: 11:50
- We currently experience some problems with one of our main server. All 64bit diskless clients are affected. We are working on the Problem. Furthermore some svn repositories might be affected.
- 2012-05-08: 13:15
- The system is going back to normal but needs some time to fully recover.
- 2012-05-08: 13:45
- The system should be back to normal. We still are working on some single hosts to recover them.
Maintenance work on D-ITET's central IT infrastructure
STATUS:
- 2012-03-13: 21:30
- All systems are back online.
- 2012-03-13: 19:00 - 22:00
- To keep our systems up to date with the newest software and security releases, we need to update our servers on a regular basis. For this reason we are going to install latest Oracle patches on our main servers. The servers will be rebooted during this maintenance
To prevent data corruption/loss please do the following:
- save all open files
- close all running applications
- logout from all ITET systems (Linux, Solaris, Windows, Mac OS X)
- shutdown your personal PC/Desktop
- do not establish any connection from outside
More details:
- servers concerned: DRWHO, TARDIS, OENONE, SPITFIRE, YOSEMITE, MALINA
- webpages hosted on these systems are NOT available
- NO mail access, NO outgoing mails (incoming mails WON'T get lost)
Maintenance downtime of Server behind ipp2vpp.ee.ethz.ch (printing/licenses/dhcp for selfmanaged hosts)
STATUS:
On 2012-02-16 around 8:00AM we are scheduling a maintenance downtime of zaan (serving printing, license Server and DHCP Server for D-ITET). The downtime will be as short as possible. We plan to have it down for around 45 minutes at most.
2012-02-16 08:45: Server is up and running again.
oenone home server crash
STATUS:
- 2012-02-13
During this night at around 22:40 oenone one of our home-servers crashed. Users with homes on oenone where affected, these are BIWI, VAW, Collegium Helveticum, Control, ISI, IKT. The system was up again at 00:40.
We are sorry for the caused inconvenience and we are investigating the problem.
Emergency reboot of ITET's server OENONE
STATUS:
- 2012-01-31: 21:00
Emergency reboot of server OENONE due to a not responding storage area. User concerned: BIWI, VAW, Collegium Helveticum, Control, ISI, IKT, EEH
- 2012-01-31: 21:45
- Server oenone is up again and all services are running
Emergency reboots of all Linux Clients and Servers
STATUS:
- 2012-01-23: 15:00 PM
- Due to a critical issue we were forced to reboot all affecting hosts We are sorry for the short notice and the inconvenience caused to you.
- 2012-01-23: 20:45 PM
- All Clients rebooted.
Maintenance work on D-ITET's home server TARDIS and OENONE
STATUS:
- 2011-12-17: 11:00 AM
- successful reboot of TARDIS and OENONE
- 2011-12-17 10:00AM - 11:00AM
- During the last installation of Oracle patches a bug within the automount daemon was introduced causing high CPU load on systems with a high number of auto-mounted file systems. We have investigated this problem together with Oracle. Now, a bug fix is available, but requests a server reboot. Due to this requirement we are going to reboot TARDIS and OENONE at
To prevent data corruption/loss please do the following:
- save all open files
- close all running applications
- logout from all ITET systems (Linux, Solaris, Windows, Mac OS X)
- shutdown your personal PC/Desktop
- do not establish any connection from outside
More details:
- servers concerned: TARDIS, OENONE
- webpages hosted on these systems are NOT available
- NO mail access, NO outgoing mails (incoming mails WON'T get lost)
oenone home server crash
STATUS:
- 2011-11-29
During this night at around 21:30 oenone one of our home-servers crashed. Users with homes on oenone where affected, these are BIWI, VAW, Collegium Helveticum, Control, ISI, IKT. The system was up again at 23:00.
We are sorry for the caused inconvenience and we are investigating the problem.
Poweroutage affecting compute clusters
STATUS:
- 2011-11-14
- Due to a power outage some racks containing our compute clusters went down.
- 2011-11-14 08:00
- All compute clusters should be up and running again.
Maintenance work on D-ITET's central IT infrastructure
STATUS:
- 2011-11-12: 05:50 PM
- Final reboot of TARDIS successfully terminated.
- 2011-11-12: 04:00 PM
- The final reboot of tardis is still outstanding due to a broken disk within TARDIS internal RAID (boot device). The broken disk has been successfully replaced but the RAID is still syncing. The reboot is postponed until the sync process is finished and the reboot can safely be carried out. So be prepared for a short interrupt today or tomorrow.
- 2011-11-12: 04:00 PM
- All systems are back online.
- 2011-11-12: 10:00 AM - 04:00 PM
- To keep our systems up to date with the newest software and security releases, we need to update our servers on a regular basis. For this reason we are going to upgrade specific storage software and install latest Oracle patches on our main servers. The servers will be rebooted multiple times during this maintenance
To prevent data corruption/loss please do the following:
- save all open files
- close all running applications
- logout from all ITET systems (Linux, Solaris, Windows, Mac OS X)
- shutdown your personal PC/Desktop
- do not establish any connection from outside
More details:
- servers concerned: DRWHO, TARDIS, OENONE, SPITFIRE, YOSEMITE, MALINA
- webpages hosted on these systems are NOT available
- NO mail access, NO outgoing mails (incoming mails WON'T get lost)
Routing problems on switch.ch network
STATUS:
- 2011-08-19: 05:00 PM
- Routing Problems solved.
- 2011-08-19: 02:22 PM
Because of a routing problem on the switch network, all traffic to http://www.virginia.edu and their mailserver is disturbed.
Migration of cronbox.ee.ethz.ch to Debian Squeeze
STATUS:
- 2011-10-14: 07:30
We plan to migrate the server behind cronbox.ee.ethz.ch to the new version of the Debian operating system. Expected downtime is from 07:30 up to around 10:00. The affected services are cron and ssh logins to the machine.
- 2011-10-14: 11:00
- Migration completed.
Matlab License Server down
STATUS:
- 2011-09-30: 07:00
Currently the Server from Informatik Dienste providing the license server service is down. You can track the curren status at their ID-Service Status page under Lizenzen -> 1965@vnava.
- 2011-09-30: 08:45
- License server from Informatikdienste is now up again.
- 2011-09-30: 15:30
- The license server lic-matlab.ethz.ch is unavailable again. Due it is outside our control we cannot estimate when it will work again.
- 2011-09-30: 16:00
- lib-matlab.ethz.ch is available again.
NFS outage on oenone
STATUS:
- 2011-08-30: 02:00 AM - 08:30 AM
During this night at around 02:00 the NFS Services on oenone crashed. Users with homes on oenone where affected, these are BIWI, VAW, Collegium Helveticum, Control, IBT, IKT. This crash also affected all webservices which depend on oenone and the mailserver (at least for those having the home directory on oenone). No mails are lost as we put them into a hold queue!
- Update: 08:30
- oenone is now up and running again. All Mails on the hold queue are now gradualy delivered. The webservices are also all available now.
We are sorry for the caused inconvenience and we are investigating the problem.
Connection problems to all admin.ch servers
STATUS:
- 2011-08-23: 03:00 PM
- All admin.ch websites an mailservers are reachable.
- 2011-08-23: 01:25 PM
- Currently all traffic to the admin.ch servers is disturbed. This includes the websites and also email connections. Your sent mails are not lost as our server keeps them until it can connect to the destination.
Maintenance work on D-ITET's central IT infrastructure
STATUS:
- 2011-08-23: CANCELLATION
- Due to unresolved error within Solaris operating system introduced by latest patch set
- 2011-08-23: 7:00 PM - 10:00 PM
- To keep our systems up to date with the newest software and security releases, we need to update our servers on a regular basis. For this reason we are going to patch and reboot some of our Solaris servers.
To prevent data corruption/loss please do the following:
- save all open files
- close all running applications
- logout from all ITET systems (Linux, Solaris, Windows, Mac OS X)
- shutdown your personal PC/Desktop
- do not establish any connection from outside
More details:
- servers concerned: DRWHO, TARDIS, OENONE, SPITFIRE, YOSEMITE, MALINA
- webpages hosted on these systems are NOT available
- NO mail access, NO outgoing mails (incoming mails WON'T get lost)
Routing problems on switch.ch network
STATUS:
- 2011-08-19: 05:00 PM
- Routing Problems solved.
- 2011-08-19: 02:22 PM
Because of a routing problem on the switch network, all traffic to http://www.virginia.edu and their mailserver is disturbed.
Outage drwho.ee.ethz.ch
STATUS:
- 2011-08-13 09:00
- Since around 1:00 we experience server problems on one of our main servers affecting most of the services.
- 2011-08-13 11:00
- All services back to normal.
ETH wide DNS outage
STATUS:
- 2011-08-08 10:00
ETH wide DNS outage. All Services using Name Resolution do not work. Our Mailserver denys all incoming messages with an 450 4.3.2 Service currently unavailable. Properly configured Mailservers should retry the message delivery later, so no mail is lost.
- 2011-08-08 10:20
- DNS works again. All Services up and running.
colombo04 not available
STATUS:
- 2011-06-23 11:00
- Powersupply of colombo04 replaced. colombo04 up and ready.
- 2011-06-22 07:00
- Powersupply of colombo04 broke. Now waiting for replacement from Oracle.
biwinas01 not available
STATUS:
- 2011-06-08 08:00
- biwinas01 is now back online.
- 2011-06-07 15:00
- The hardware supplier returned the server today. They had to replace the following hardware:
We will test the server now and bring it back online as soon as possible.
- 2011-06-06 15:00
- biwinas01 is currently out of order due to a hardware failure. It might take several days until biwinas01 is back online.
ifhlux11 not available
STATUS:
- 2011-06-08 11:20
- iflux11 is now back online.
- 2011-06-07 15:00
- We are in contact with the supplier. Unfortunately, the reason for the crash of ifhlux11 is not known yet.
- 2011-06-06 15:00
- ifhlux11 is currently out of order due to a hardware failure. It might take several days until ifhlux11 is back online.
Coming soon: Outage of several IT services due to cooling system replacement
STATUS:
- 2011-06-03 15:00
All servers are again up and running with the exceptions of biwinas01 and ifhlux11 (see above).
UPCOMING: 2011-06-03 09:00 - 2011-06-06 09:00
The refrigeration supply in the ETZ building will be replaced. One server room has to be shutdown completely (ETZ/D/96.2; all compute servers of the institutes). The other server room will get an emergency cooling system (ETZ/F/66). This will, however, not allow the cooling of all currently running servers within that room. Consequently we will shut down as many servers as possible.
Basic services like email, user homes and other network shares, printing and login to Windows or Linux workstations are not expected to be affected by this construction work. In general, if you are not familiar with the server names or service terms below, you should not be affected at all.
These services will not be available during the construction work times:
Shut down 2011-06-03 at 09:00. Back online 2011-06-06 at 09:00:
- Remote-Desktop-Access to the Windows Terminal Servers
- quinn
- sivi
- vega7
- All institute NAS servers (no access via Samba, link in home, ssh, etc.)
- biwinas01-03
- hamam01
- ifenas01
- ibtnas01
- Most IFE compute servers
- bernstein
- coltrane
- dylan
- haydn
- marley
- mozart
- Publication databases on sato (IFA)
- Remote-Desktop-Access to the Windows Terminal Servers
Shut down 2011-06-03 at 16:00. Back online 2011-06-06 at 09:00:
- Computer rooms for students
- ETZ D 61.1
- ETZ D 61.2
- ETZ D 96
- All institute compute servers
- autserv*
- bender*
- biwilux*
- casseri*
- colombo*
- IFE compute servers cash and elvis
- ifhlux*
- nariwork*
- tik*x
- vierzack*
- Computer rooms for students
Firewall Problem: some Services not reachable
STATUS:
2011-05-26 07:15 - 2011-05-26 16:00
Due to problems with the firewall hardware, some services of the D-ITET-servers were not reachable.
Maintenance reboot of Servers behind login.ee.ethz.ch and ipp2vpp.ee.ethz.ch (printing/licenses)
STATUS:
On 2011-05-19 around 7:00AM we will perform a maintenance reboot of polaris (serving login.ee.ethz.ch) and zaan (serving printing at D-ITET). During this downtime it will not be possible to print via samba or cups.
Maintenance reboot of Server behind people.ee.ethz.ch
STATUS:
2011-05-10 07:45
On 2011-05-10 around 7:00AM we will perform a maintenance reboot of galen. galen is the Server serving your personal homepage on people.ee.ethz.ch.
Horde Webmail outage
STATUS:
2011-05-02 23:49 - 2011-05-03 02:27
The Horde Webmail Client had to be taken down for security reasons. It was not clear if someone used a zero day exploit or a phished account to send spam over our server. It turned out, the attackers used a phished account.
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Please Remember: We at ISG.EE will NEVER ask you for your password.
Short SMTP outage
STATUS:
- 2011-02-28 14:49 - 15:04
- As a result of an LDAP failure we had to stop the mail server for 15 minutes, to prevent the rejection of incoming emails. While the Mainserver was down, our two backup MX collected incoming emails.
Windows Terminal Server zhadum out-of-operation
STATUS:
- 2011-02-28 15:00
Please use the server vega7 from now on. If you had access to zhadum before, you should also be able to access vega7. Please use your NETHZ username and password to log in.
- 2011-02-28 14:00
The hardware of the departemental Windows terminal server zhadum is broken. A replacement server should be available soon...
Upgrade of Backup Server JABBA
STATUS:
- 2011-02-22 18:15 PM
- The migration is finished and the new JABBA server is online.
- 2011-02-22 7:00 AM - 7:00 PM (approx.)
- We are going to upgrade the departments backup server JABBA. This upgrade includes changes in software as well as in hardware. During the upgrade no restore request of lost data can be fulfilled.
The complete backup infrastructure and all belonging services are NOT available during the upgrade
Agilent ADS/ICCAP License Server Change
STATUS:
- 2011-02-07 10:00
As announced a week ago, the license server for Agilent ADS and ICCAP software has changed. If your client software still uses the old license server information, please make sure you change the license server to lic-agilent.ee.ethz.ch. The port stays the same.
Subversion server not reachable from outside ETH Zurich
STATUS:
- 2011-01-31 16:30
- Our subversion server is now available again for users outside of ETH Zurich.
- 2011-01-31: 16:15
- We have been told that the central firewall rules cannot be changed right now due to other (completely unrelated) problems. At the moment it is unknown when this will be fixed.
- 2011-01-31: 15:30
- Our subversion server svn.ee.ethz.ch is at the moment not accessible through the svn:// protocol from outside ETH Zurich due to a firewall configuration error. We are working on it...
Mailserver problems while patching
STATUS:
- 2011-01-26: 11:00 AM
- During the server upgrade last night a patch has temporarily misconfigured the mail server. The server accepted incoming mails but could not place them into the users mailbox. EVERY such mail created a bounce. Because of this, our statement that no mails get lost while updating the servers, is not fully true anymore. Incoming Mails which bounced back have to be resent by the sender.
Solaris Server Patching
STATUS:
- 2011-01-25: 10:30 PM
- All servers and services are back online
- 2011-01-25: 7:00 PM - 10:00 PM
- To keep our systems up to date with the newest software and security releases, we need to update our servers on a regular base. For this reason we are going to patch and reboot some of our Solaris servers.
Servers concerned: drwho, tardis, oenone, spitfire, yosemite, malina.
To prevent data corruption/loss please do the following:
- All diskless clients (Linux): please logout and shutdown all DL clients
- All Windows systems: please logout and shutdown all Windows clients
- All Mac systems: please logout and shutdown all Mac clients
- All user homes: please logout from these servers
- No NFS or SAMBA access to user homes
- No mail access, no outgoing mails (incoming mails WON'T get lost)
- Webpages hosted on these systems are unavailable
Delayed Email delivery
STATUS:
- 2011-01-19: 11:00 AM - 4:30 PM
As a result of a faulty ClamAV signature File every Email that contained a PDF-file was marked as infected. Before we could resend the quarantined emails we had to fix the issue. No mail was lost and everything was resent.
- Update: 2011-01-20: 10:33 AM
- ClamAV Signatues have been updated and tested. Everything is working as it should.
Maintenance Reboot of Solaris Server Yosemite
STATUS:
- 2010-12-07: 7:30 AM
- Server yosemite has been rebooted successfully. All services are available.
- 2010-12-07: 7:00 AM
- Due to a shortage of available memory we are forced to reboot the solaris server yosemite. Downtime approx. 30 minutes.
cooling water system outage on clusters
STATUS:
- 2010-11-26: 5:00 PM
- Host autserv02 is running as well. All hosts can be used.
- 2010-11-26: 4:40 PM
- Server racks are cooled again, all hosts except of autserv02 are running and can be used.
- 2010-11-26: 4:00 PM
Server racks are still down. --> Update follows at 5 PM or earlier
- 2010-11-26: 3:10 PM
One of the cooling water pumps installed in ETZ/D/96.2 does not work correctly. This forces some of the racks in this server room to shutdown in order to protect the servers from thermal damage. clusters from IFH, IBT, BIWI, TIK, IKT and VAW are affected. the facility management is working on solving the problem. --> Update follows at 4 PM
email phishing attack
STATUS:
- 2010-11-23
Yesterday between 18:20 and 19:50 about 320 Phishing Mails have been sent to different Users at D-ITET. The Mails pretend to come from IT Support Group and contain the subject ISG.EE Webmail Alert. The mail tells something about spammers that have compromised the ISG.EE Webmail Account and that you should provide your Username, Password and some Alternate Email. Please remember, that the ISG.EE Team will NEVER ask you for your Password! If you still have replied to this phishing mail please contact us immediately under support@ee.ethz.ch so that we can plan with you the next steps to keep your account safe.
oenone home server crash
STATUS:
- 2010-11-17
During this night at around 00:15 oenone one of our home-servers crashed. Users with homes on oenone where affected, these are BIWI, VAW, Collegium Helveticum, Control, IBT, IKT. The server is now checking the filesystems and comming up again.
We are sorry for the caused inconvenience and we are investigating the problem.
- Update: 08:00
- oenone is now up and running again.
- Update: 2010-11-18 07:30
- We opened a support case at Sun/Oracle for this server.
cooling water system outage for some clusters
STATUS:
- 2010-11-16
On last friday evening one of the cooling water pumps installed in ETZ/D/96.2 stopped working correctly. This forced some of the racks in this server room to shutdown in order to protect the servers from thermal damage. All clusters from IFH, IBT, BIWI, TIK, IKT and VAW were affected.
The facility management is working on solving the problem.
The servers are currently (08:35) down again. Please, even if they come up again, do not use them for long-timed computations as we still do not know when exactly the technician has solved the issue.
- Update: 2010-11-17 08:25
- The rack systems are running now with only one cooling water pump. A new pump is ordered by the rack company.
- Update: 2010-11-18 16:00
- Planed substitution of broken pump will be on 25.11 or 26.11.